Top Qualities All Customer Service Reps Should Have [INFOGRAPHIC]

Written by , Customer Service & Engagement Experts Updated: 2 Aug, 2024
Click Here To Zoom Image. Copy and paste this snippet to embed this visual <img src=”https://www.proprofs.com/c/wp-content/uploads/2017/04/customer-support-software.png” width=”100%” height=”100%”> What is the key quality a good customer services professional should have? Well, the best answer can never be just one. There are many traits your team needs to have, and believe it or not, more than...
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Why Empathy Is Critical for Successful Customer Service

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Today’s consumers are more empowered than ever before. They know what they’re looking for. They have the capacity to conduct exhaustive research in order to determine where they want to buy from. And they’re not afraid to take their business elsewhere if they have a negative experience with a company or when a brand generates...
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How to Throw a Customer Appreciation Party

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Customers like the idea of getting special treatment from brands they regularly shop with. That’s why when they find free samples or get access to free vouchers, they are likely to place the brand in their list of favorites. Question is, how do you set yourself apart from others in the business? No doubt, the...
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Why Angry Customers are Important for a Successful Business

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
It is needless to say that customers are the most important aspect in any kind of business. Whether you are selling hotdogs on a sidewalk stall or dealing in heavy machinery online, customers are driving your business. But how do you deal with an angry customer, who is yelling at your staff, spreading bad word...
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How to build a live chat that guarantees customer delight!

Written by , Customer Service & Engagement Experts Updated: 10 Jan, 2025
Customer service in my opinion is the epitome of a “thankless job”. You need to listen to people’s infuriating comments about a service or product which is not provided by you and on top of that, you always have to be nice! It doesn’t matter whether you are working in a retail store, call center...
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AI Chatbots for Manufacturing: Shaping the Future of Production and Support

Written by , Customer Service & Engagement Experts Updated: 3 Jun, 2025
As someone closely associated with the manufacturing industry, I know the constant struggles —endless customer inquiries, supply chain delays, bulk order requests, and missed vendor communications. Managing all this manually slows things down.  Thankfully, here’s where AI chatbots for the manufacturing industry can simplify things. These powerful bots can do wonders for your manufacturing business—automate...
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Top 10 Insurance Chatbots for 2025: Features, Benefits & Real-Life Examples

Written by , Customer Service & Engagement Experts Updated: 26 Feb, 2025
We all know how stressful dealing with insurance can be—endless paperwork, long waits, and policies that leave you scratching your head.  But here’s the good news: insurance chatbots are here to change that!  These bots can be designed to help answer questions right away, guide customers through claims, and even give personalized quotes—without the headache. ...
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What is Chatbot Containment Rate: Definition, Importance & Best Practices

Written by , Customer Service & Engagement Experts Updated: 26 Feb, 2025
Customer service is evolving with chatbots, but do you know how well yours is performing? One crucial metric to watch is the chatbot containment rate—it shows how well your bot is handling queries on its own. A high containment rate sounds great, right? But here’s the catch—it doesn’t always mean better customer satisfaction. If users...
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How to Make Your Chatbot Sound More Natural: 10 Expert Tips

Written by , Customer Service & Engagement Experts Updated: 5 Mar, 2025
“Input received. Processing request.“– Nothing kills a conversation faster than a robotic chatbot response.  We’ve all experienced it, trying to get quick help but only to receive stiff, unnatural replies that feel anything but human. To keep users engaged, you need to make your chatbot sound natural—like a real conversation, not a scripted bot. The...
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21 Essential Chatbot Terms & Vocabulary You Should Know in 2025

Written by Updated: 11 Jun, 2025
Chatbots are becoming increasingly common in our daily lives, but how much do you really know about these virtual assistants?  If terms like “machine learning” and “conversational AI” leave you scratching your head, you’re not alone! Whether you’re a newbie or experienced in the chatbot world, these chatbot terminologies are crucial for a smoother implementation...
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