9 Ways Your Customer Communication Can Increase Referrals

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
It’s no secret that businesses put a lot of effort into finding new customers. However, putting effort towards returning customers can turn out to be more beneficial. In fact, studies show that repeat customers tend to spend more money than new customers. On top of that, they’re likely to refer your business to their friends....
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Why Understanding Clients Tone of Voice Is Key to Good Customer Service

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
The quality of customer experience a business provides generally goes a long way towards determining how successful that business is. A major reason as to why companies invest so heavily in things like customer service training programmes, and why they put so much effort into handling feedback, queries, and complaints. With that being said, one...
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Chat Rating: Best Way to Get Customer Feedback

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
“Your Most Unhappy Customers are Your Greatest Source of Learning”Bill Gates The quality of customer service determines the future of any business, no matter the size. When customers are happy with your service, they become repeat buyers and join your “loyal” tribe. Angry and agitated customers, on the other hand, are unhappy customers who most...
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Customer Service KPIs: 21 Metrics That Matter for Your Bottomline

Written by , Customer Service & Engagement Experts Updated: 13 Mar, 2025
“What gets measured gets managed”  Peter Drucker I’ve always believed that when customer issues pile up and satisfaction drops, it’s clear something’s off.  But without the right customer support KPIs, can you really find the root cause? Food for thought!  Slow response times, unresolved tickets, and unhappy customers can quietly hurt your business. That’s why...
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7 Experts Share Their Advice on Top 3 Customer Service Skills required to Succeed

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
The customer satisfaction depends on the customer service skills of an individual to professionally handle and deal with various consumers. If you let your customers down then there are chances of losing potential buyers. The report done by customer impact business depicted that almost 89% of consumer stopped buying products due to low customer service. Hence,...
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10 Things Never to Say to a Customer on Live Chat

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
My first full-time job as a grown-up was into customer service. And I’ll never forget that first time I literally got an earful from my manager, and rightly so. I was hired to work as a live chat operator for a computer hardware store, and like most other young people, I was super confident. So,...
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Difference Between a Customer Support Hero and an Agent

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Did you know that 55% of customers are willing to pay more for a quality experience? Reduction of customer efforts is a crucial factor in customer loyalty, therefore it comes as no surprise that customer service over social media increased by 250% in the last two years. However, what most people don’t know is that...
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How to Improve Customer Service Using Live Chat

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Do you know that around 54% of all consumers globally say they have higher customer service expectations than they did just one year ago? Customers expect brands to build a smart, crisp, yet a delightful customer service journey. But as the stat above suggests, customer’s expectations tend to change every year. And, so does their...
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