ProProfs Live Chat Software Blog

How To Reduce Inbound Call Volume

Facing high call volume can be pretty stressful for a customer support team. The response time suffers, and so does customer satisfaction. It is called a call surge. Without a structure in place, it can become a challenge to reduce inbound call volumes. So, how to tackle call surges? First of all, let us understand...

10 Chatbot Best Practices for a Business

Chatbots are conversational tools that enhance website engagement. You should have them in your support suite. These tools have many uses, such as helping customers make a purchase, searching for information, etc. But designing a good chatbot is possible when you follow chatbot best practices. What is chatbot designing, and why is it important? Chatbots,...

35+ Best SaaS Tools to Grow Your Business [2024 Comparative Guide]

Let’s face the truth – the market is flooded with different SaaS options today. I think it’s a daunting task to figure out what’s the best product for your specific requirements and determine how it’s the best fit. In this blog, I will guide you to make an informed decision by suggesting different SaaS products...

13 Best Customer Service Automation Software for 2024

Customer support can be challenging, as I’ve learned from years in the industry. Thankfully, customer service automation software has made it much easier, helping to streamline complex processes. Still, with so many options out there, picking the right one can be daunting. In this blog, I’ve detailed the top 13 customer support automation tools I’ve...

40+ Best Lead Generation Tools & Software in 2024

Are you worried that your sales pipeline might end up being dry with fewer incoming leads? Your concerns as a business owner are entirely valid. After all, these leads fuel your sales funnel and help you achieve your conversion goals. But if you’ve noticed a consistent drop in your lead generation process, then it is...

15 Customer Retention Strategies That Still Work

Did you know that if you increase your customer retention efforts by 5%, it can help you boost your profits by 25%-95%? That’s right; if you have the right customer retention strategies at your disposal, your business can also boost its profits by up to 95%! But in case you’ve been lacking such strategies and...

11 Customer Service Mistakes One Must Avoid

Are you witnessing customer attrition lately, and that too at a high rate? You certainly need to start tracking all your customer service mistakes if this is true. While it is essential to utilize the right tool for customer service, there are several other factors that impact customer satisfaction. Understand that it may not be...

Chatbot Scripts: What it is & How to Make Your Scripts [+Examples]

Which chatbot welcome message would you prefer? “Hi, How can I help you?” or “Hey Nathan! Good day. How may I help you?” We need no guesses; it has to be the second one. It is an excellent example of how chatbot scripts should be designed. They should sound personal and catch the visitor’s attention...

12 Essential Chatbot Features to Consider in 2024

Are you still in the planning phase and feel undecided about which chatbot your business should invest in? Don’t worry; this can happen to anyone who is seriously considering a chatbot for their business. To overcome this dilemma, we recommend you consider the top chatbot features first. This will surely cut short your elimination process...

Top 20 Chatbot Use Cases to Help You Build Delightful Experience

47% of users are open to buying products via a chatbot, while 67% prefer using them to get faster responses and answers. Such numbers give a quick glimpse of what a chatbot is capable of doing for a business. But, chatbot use cases aren’t limited to answering frequently asked questions. Now and then, you’ll see...

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