Did you know that buyers read an average of at least 40 online reviews before believing in a business’s star rating? That’s not all. Buyers also post questions on different customer feedback channels like Quora or Reddit to know more about your services or in case they have doubts and want an unbiased response. And...

The holiday season has knocked your doorstep. And it’s time you gear up to tackle all customer queries and requests on time. Now, there are many online platforms that advice you on how to improve your customer service this holiday season. But not all of them point towards ‘the best tips’. That’s okay. They all...

How important is good customer support for your business? Is it a top priority for you, or happens to be just another facet of your day-to-day business operations? It may seem like a no-brainer, but a surprising number of businesses have failed to deliver a delightful customer support and ensure that their customers are happy....

Offering a delightful customer service has become the lifeblood of the businesses all over the world. Success of any business is directly proportional to its customer experience. Did you know 60% of the organizations consider customer service as their top most priority? A good customer experience often leads to customer retention. Do you always find...

Earlier, online customer service process used to be terrible. Customers had less options to try then, so they had no choice but to stick to the chosen brands even if they treated their customers poorly. These days, however, with plenty of businesses selling the same products or services, the tables have turned. Thanks to the...

Is it possible to know what our customers think all the time while they browse the website? Honestly, no company has the means to learn what their customers are thinking or feeling all the time. But should that stop you from learning more about your customers? That’s why it is important you formulate customer engagement...

Did you know that 67% of people worldwide believe that customer service as a whole is improving? A lot of businesses have understood that building a quality customer service experience is the golden key to enhancing brand image. They’ve realized that the benefits of good customer service can also result in increased sales and improved...

People Helping People is a Great Job! Customer support is the most crucial aspect of determining the success of any business. Earning customer loyalty is a tough nut to crack. And, going gets tougher if a company doesn’t have a right team in place to manage the customers. The support team plays a pivotal role...

Whenever you plan to open a business, what’s the first thought that strikes you? Do you plan on achieving a certain goal in a specific period? Do you wish to achieve great profits? Do you visualize yourself gaining a good head start over other newbies in the market? Do you wish to expand your market...