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Last modified: January 10, 2025

How to Improve Customer Service in eCommerce Business

Starting an eCommerce business might be easy, but generating profits out of it is certainly not! If numbers are to be believed, then almost 97% of eCommerce businesses fail and one of the reasons for this failure is poor customer service. On the contrary, research by Harvard Business Review proves that people spend up to...

Last modified: January 10, 2025

5 Unmatchable Tips To Re-Engage Customers And Keep Them Coming Back

Remember that customer who bought your product 5 months ago? And, how about that customer that gave you lots of referrals last year? Like any other business, you may have a solid base of existing customers. However, there are times when you may not interact with them for months or even years! That’s when you...

Last modified: July 22, 2024

12 Channels to Capture Customer Feedback

Did you know that buyers read an average of at least 40 online reviews before believing in a business’s star rating? That’s not all. Buyers also post questions on different customer feedback channels like Quora or Reddit to know more about your services or in case they have doubts and want an unbiased response. And...

Last modified: September 6, 2024

Expert Advice to Improve Customer Service This Holiday Season

The holiday season has knocked your doorstep. And it’s time you gear up to tackle all customer queries and requests on time. Now, there are many online platforms that advice you on how to improve your customer service this holiday season. But not all of them point towards ‘the best tips’. That’s okay. They all...

Last modified: January 10, 2025

10 Reasons Why Live Chat is a Game-Changer for Customer Service

Quick, efficient, and customer-focused—that’s live chat for you! No wonder industries from eCommerce to SaaS, and B2B to B2C, all swear by it to tackle customer queries in real-time. Offering quick answers and seamless support, live chat has shifted from a “good-to-have” feature to a core component of delivering a delightful customer experience. Benefits of...

Last modified: January 10, 2025

Live Chat Knowledge Base Integration: The Best Recipe for Customer Support

How important is good customer support for your business? Is it a top priority for you, or happens to be just another facet of your day-to-day business operations? It may seem like a no-brainer, but a surprising number of businesses have failed to deliver a delightful customer support and ensure that their customers are happy....

Last modified: January 10, 2025

Delighting Your Customers On The Go Using Live Chat Mobile App

Delightful customer experience! A motto every company wishes to follow and abide by at all times. But is it really possible? Guess what, statistics like: … make it clear that providing a delightful experience to all customers isn’t an easy target for organizations today. A lot of these statistics are an outcome of situations like:...

Last modified: January 10, 2025

7 Compelling Reasons Why You Should Listen to Your Customers

Offering a delightful customer service has become the lifeblood of the businesses all over the world. Success of any business is directly proportional to its customer experience. Did you know 60% of the organizations consider customer service as their top most priority? A good customer experience often leads to customer retention. Do you always find...

Last modified: August 2, 2024

How Online Chat Support Affects Customer Happiness

Earlier, online customer service process used to be terrible. Customers had less options to try then, so they had no choice but to stick to the chosen brands even if they treated their customers poorly. These days, however, with plenty of businesses selling the same products or services, the tables have turned. Thanks to the...

Last modified: January 10, 2025

How to Build a Effective Customer Engagement Strategy (Marketing Tips)

Is it possible to know what our customers think all the time while they browse the website? Honestly, no company has the means to learn what their customers are thinking or feeling all the time. But should that stop you from learning more about your customers? That’s why it is important you formulate customer engagement...