How to Use Live Chat Software for Customer Onboarding

Written by , Customer Service & Engagement Experts Updated: 21 Feb, 2025
Is your business losing thousands of customers even after they have signed up for your products or services? We understand how painful it can be to see potential customers lose interest and eventually turn to your biggest rivals.  So how do you turn your newly acquired users into highly engaged customers?  Many businesses have shown...
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12 Chatbot Mistakes That Can Be Fatal for Your Business

Written by , Customer Service & Engagement Experts Updated: 21 Feb, 2025
Every business today is aware of the supreme power that chatbots possess.  From automating support processes and reducing support costs to capturing leads and improving customer experience, chatbots have proven their worth across diverse business functions.  However, it’s not all sunshine and roses! There are numerous pitfalls, challenges, and chatbot mistakes that can make these...
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Top 20 Customer Service Software to Delight Customers Every Time!

Written by , Customer Service & Engagement Experts Updated: 5 Mar, 2025
You know what they say, happy customers are the heart of any successful business! But let’s face it, delivering exceptional customer service can be a real challenge. With customers expecting instant responses and personalized support across multiple channels, it’s easy to feel overwhelmed. But what if there was a way to turn this overwhelming tide...
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15 Best Chatbot Builders in 2025

Written by , Customer Service & Engagement Experts Updated: 21 Feb, 2025
Chatbots have become the “new support heroes” that are helping millions of businesses reach out to customers and assist them with routine queries.  As Artificial Intelligence (AI) grows and chatbots become more intelligent, there will soon come a time when it will be nearly impossible to tell the difference between a chatbot and a human...
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11 Best Drift Alternatives for Your Business in 2025

Written by , Customer Service & Engagement Experts Updated: 19 Feb, 2025
In the world of customer service, instant but valuable responses are the quickest route to customer delight.  Customers are obsessed with quick answers to their queries and instant resolution for their pain points. This makes live chat a superb tool to build a lasting positive impression on them.  Drift is a popular live chat solution...
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10 Best Pure Chat Alternatives in 2025

Written by , Customer Service & Engagement Experts Updated: 21 Feb, 2025
Live chat is a game-changing customer service channel that allows businesses to engage customers in real-time and generate quality leads. When we talk about live chat tools, Pure Chat is one of the leading brands. Pure Chat helps thousands of organizations have better conversations with website visitors in the moments that matter most. You can...
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9 Best Customer Retention Software to Reduce Churn

Written by , Customer Service & Engagement Experts Updated: 21 Feb, 2025
Medium-sized eCommerce businesses spend at least $274 on acquiring new customers. If I consider the construction industry, it costs $610. This might make you think of investing in customer retention software solutions.  But, as someone who has spent years in the industry, I can assure you that finding the right retention software is harder than...
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10 Best Customer Service Channels to Improve Your Customer Experience

Written by , Customer Service & Engagement Experts Updated: 5 Mar, 2025
You can create positive experiences for customers by being a good listener. However, you need to be actively present on the best customer service channels to ensure that every customer issue gets the attention it deserves. While different customers prefer different channels to connect with companies, it’s not practically possible to be available on every...
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How To Reduce Inbound Call Volume

Written by , Customer Service & Engagement Experts Updated: 19 May, 2025
Facing high call volume can be pretty stressful for a customer support team. The response time suffers, and so does customer satisfaction. It is called a call surge. Without a structure in place, it can become a challenge to reduce inbound call volumes. So, how to tackle call surges? First of all, let us understand...
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