ProProfs Live Chat Software Blog

What are the Different Types of Chatbots? Explore Common Types & Their Benefits

Ever wished ordering pizza was as easy as texting a friend? Well, now it is! And you can thank chatbots for that! Beyond just taking orders, chatbots are now a key player in modern customer service. They’re helping businesses of all sizes provide faster support, handle more inquiries, and ultimately, keep customers happy. But here’s...

Zendesk vs LiveChat: Which One Suits Your Business the Best

Customer engagement is already the top priority when scaling your business. Businesses often use chat support tools like Zendesk and LiveChat to offer the maximum impulse in customer interaction. But the most challenging part is to choose between both. While we understand your dilemma, a feature-by-feature comparison is hard to find. Thus, this article will...

11 Best Live Chat Software for eCommerce to Increase Conversions in 2025

As online shopping continues to soar, businesses constantly seek innovative ways to connect with customers and enhance the shopping experience. In this quest for customer satisfaction and conversion optimization, live chat software has emerged as a powerful tool. But finding the best live chat software to grow your eCommerce business can be a daunting task....

10 Best WooCommerce Chatbot Plugins for 2025 [Compared]

Picture this. You’ve established your online store using WooCommerce. Your products are ready to sell. You see visitors coming to your site regularly. But there’s a hitch. Visitors are coming to your site and bouncing off after some time. Why is that? Do they need help to find what they are looking for? Do they...

Chatbot Welcome Messages: Purpose, Best Practices, & More

We all know the standard welcome message: “Hello, how are you? Welcome to our website.” But what if your website had a chatbot that could engage with visitors more interestingly? Your chatbot welcome message is an opportunity that holds power to set the flow of the conversation. It is a customer’s first impression of your...

10 Crisp Chat Alternatives for Enhanced Customer Support in 2025

Crisp chat is a popular live chat tool that offers a visually appealing interface and excellent support solutions. But if you have outgrown this tool and looking for Crisp chat alternatives, we have some good options in store for you. This blog will reveal the 10 best Crisp chat alternatives, their features, pros and cons,...

10 Best Live Chat Software for Customer Support in 2025 [In-Depth Review]

Every year, live chat software companies come with new features for customer support, and that one question comes into play – “What’s the best live chat software for this year?” Now, before you get bamboozled with all the twenties and thirties of options search engines throw at you, I’m going to make things easy. Not twenty…not...

10 Free Shopify Live Chat Apps to Boost Sales & Support [2025 Reviewed]

So, you’ve set up your Shopify store, and now you’re looking to elevate your customer support and sales game. What’s the first thing that comes to your mind? A free Shopify live chat app. If you search for any app on the Shopify app store, trust me, it’s like finding a needle in a haystack. ...

How Live Chat on Your Website Can Maximize Conversion

Are you tired of burning cash on expensive marketing campaigns and advertisements? Live chat conversion can help your business generate qualified leads and boost sales without costing a fortune. If you are selling products on your online store, every visitor that lands on your website is a potential sale. But, if visitors are not able...

Chatbots vs. AI Virtual Assistants: Comparing Features, Use Cases & Benefits

Remember the last time you needed quick help but got lost in an endless FAQ section? Frustrating, right? Now, imagine a digital helper always ready to assist—this brings us to the topic of Chatbots vs. Virtual Assistants. While both tools improve user interactions, understanding the key differences between chatbots and virtual assistants is crucial. Chatbots...

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