15 Best LiveChat Alternatives to Improve Customer Support in 2024

Tired of using LiveChat? Thinking about a switch?

You’ve hit the jackpot!

While LiveChat is a popular tool, it’s not the only one out there. Whether you’re after more customization, better automation, or robust analytics, there are numerous LiveChat alternatives that might better suit your needs. 

In this guide, I’ll share the 15 best LiveChat alternatives that can help boost your customer support strategy, drive faster response times, and create seamless experiences across channels. 

Let’s get started!

Here’s a quick look at 15 top LiveChat alternatives!

15 Best LiveChat Alternatives to Consider for Your Business in 2024

To compile this list of the 15 best LiveChat alternatives, I gathered insights from a variety of sources, including industry professionals, customer support specialists, and LiveChat reviews from software comparison sites. I also took into account LiveChat pricing to better understand how the tool compares to other available options. 

This process allowed me to present a well-rounded and unbiased view of the top tools available in the market, ensuring you get a comprehensive overview.

Now, let’s take a closer look at these exciting options!

1. ProProfs Chat

Best for 24/7 Delightful Customer Support With AI Chatbots

As a small business owner, I struggled to keep up with customer inquiries until I found ProProfs Chat. Now, I can instantly connect with website visitors, answer their questions, and guide them toward purchasing. I love that I can personalize the chat widget to match my website’s branding and even set up proactive greetings to engage visitors. 

One of the things that impresses me most about ProProfs Chat is its chatbot functionality. I can train my chatbot using my existing knowledge base and website. This means my chatbot can now handle many common questions, freeing up my time to focus on more complex issues. It’s like having a 24/7 support agent who never gets tired!

Overall, I’m delighted with ProProfs Chat. The software is intuitive, the features are robust, and the pricing is very reasonable. If you’re looking for a live chat solution that’s easy to use and packed with valuable features, I highly recommend trying ProProfs Chat.

Pros:

• Proactive chat invitations to engage visitors based on their behavior
• Canned responses to save time and ensure consistency
• Visitor monitoring to track visitors and identify leads
• Ready-made chatbot templates for lead generation, customer support etc.

Cons:

• Lacks an on-premise version
• Dark user interface option is not available

Pricing: A Forever Free plan with all premium features is available for small teams. Paid plan starts from $19.99/user/month.

Compatibility: Web, macOS, Windows, Android, iOS

2. Intercom

Best for Omnichannel Platform With Messenger and App

Intercom offers a more robust and comprehensive platform compared to LiveChat. I particularly like its ability to integrate all customer communication channels, including email, chat, messenger, and app, into a single dashboard. This streamlines communication and provides a holistic view of customer interactions.

The automation features in Intercom are impressive. They help automate repetitive tasks, such as answering common questions and routing conversations to the right teams. This frees up agents to focus on more complex issues, significantly improving efficiency and response times.

While Intercom may have a higher price point than LiveChat, its advanced features and comprehensive platform make it a worthwhile investment for businesses looking to improve customer communication and engagement. 

Pros:

• AI-enhanced inbox to maximize agent productivity
• Fin AI Copilot to make every agent an instant AI-powered expert
• Automated workflows to scaling support with a visual builder
• Product tours to improve onboarding and feature adoption

Cons:

• Occasional slowdowns and glitches can occur
• Some users find reporting features to be limited

Pricing: Starts at $29 per seat/month.

Compatibility: Windows, macOS, Linux, Android, iOS

Also Read : Top 16 Intercom Alternatives & Competitors for 2024

3. Formilla

Best for Marketing & Sales Messaging

Formilla serves as an excellent alternative to LiveChat. I especially appreciate its focus on marketing and sales, with features like targeted messaging and lead capture forms that help me convert visitors into customers. Proactively engaging visitors based on their behavior has made a real difference in my sales numbers.

I find Formilla incredibly easy to use, and I love that it offers a free plan for small businesses. The interface is clean and intuitive, making managing chats and tracking customer interactions simple. Their customer support has also been very responsive and helpful whenever I’ve had questions.

For businesses focused on boosting online sales and improving customer engagement, Formilla is an excellent choice. The combination of live chat, marketing tools, and affordable pricing makes it a valuable asset for any online business.

Pros: 

• Marketing automation to trigger targeted messages and popups
• Visitor monitoring to track website visitors in real-time
• Lead capture to collect customer information with forms
• Analytics to monitor chat performance and gain insights

Cons: 

• Formilla’s pricing is often seen as higher than competitors
• Blocking individual site pages requires manual code insertion

Pricing: Starts at $13.99/month.

Compatibility: Windows, macOS, Linux, Chrome OS, Android, iOS

Also Read : Best Formilla Alternatives: Top 11 Picks for 2024

4. Zendesk

Best for Zendesk Users

Zendesk is a great option, especially if you already use other Zendesk products. It integrates seamlessly with their suite of customer service tools, providing a unified platform for managing all support interactions. I find it beneficial that all customer data, support tickets, and live chat exchanges are available in one place.

Zendesk’s reporting and analytics are very comprehensive. You can track key metrics, identify trends, and generate reports to gain valuable insights into your team’s performance and customer satisfaction. This helps optimize your support strategy and improve the overall customer experience.

Zendesk is an excellent choice for businesses that want a comprehensive customer service solution. The seamless integration with other Zendesk tools and the robust reporting capabilities make it a top contender in the market.

Pros:

• Unified agent workspace to handle all customer interactions seamlessly
• Omnichannel support for a consistent experience across all platforms
• Robust automation and AI tools to minimize manual work and boost efficiency
• Collaboration tools to enable agents to collaborate seamlessly 

Cons: 

• Higher costs for larger teams and advanced features
• Setup and configuration can be complex, needing time and technical expertise

Pricing: Starts at $19/agent/month.

Compatibility: Windows, macOS, Linux, Chrome OS

Read Now : Zendesk Alternatives: 10 Best Customer Support Software in 2024

5. Kommunicate

Best for Integrating Human and Bot Support

Kommunicate offers a convincing solution for businesses aiming to combine human assistance with AI-powered chatbots. This allows bots to efficiently handle routine queries, freeing up human agents to focus on more complex issues and provide personalized support.

I appreciate Kommunicate’s omnichannel approach, which allowed me to manage conversations from various channels, such as WhatsApp, Facebook Messenger, and my website, all within a single dashboard. This centralized platform simplifies customer communication and ensures no message goes unnoticed.

Plus, Kommunicate offers a user-friendly interface with easy setup and customization options. It’s also a more budget-friendly option than LiveChat, making it an attractive choice for businesses looking for cost-effective solutions without compromising on features.

Pros: 

• Omnichannel communication to manage conversations from various channels
• Human handover to integrate human and bot support seamlessly
• In-app support to provide help within your mobile app
• Seamless integration with CRM and helpdesk platforms

Cons: 

• Fewer third-party integrations
• Knowledge base needs improvement

Pricing: Starts at $83.33/month.

Compatibility: Windows, macOS, Linux, Chrome OS

Also Read : 11 Kommunicate Alternatives for Customer Support Automation in 2024

6. HelpCrunch

Best for Real-Time Visitor Monitoring

HelpCrunch is an all-in-one customer communication platform known for its robust real-time visitor monitoring features. You can see who’s on your website, where they’re from, and what pages they browse. This helps you proactively engage with potential customers and offer personalized assistance, leading to higher conversion rates.

I find HelpCrunch’s modern and customizable chat widget very appealing. It seamlessly integrates with your website’s design and branding. Plus, the ability to send automated messages based on visitor behavior helps you capture leads and guide them through their journey.

Overall, HelpCrunch provides a comprehensive platform that combines live chat, email automation, and a help desk for a seamless customer support experience. If you’re looking for a tool that prioritizes real-time engagement and proactive support, HelpCrunch is worth considering.

Pros:

• Shared inbox to manage all customer communications in one place
• Knowledge base to empower customers with self-service options
• Popups to capture attention with customizable popups
• Mobile Apps & SDK to provide in-app support and mobile responses

Cons: 

• Advanced customization options might be restricted to higher-priced plans
• Response times can sometimes be slow

Pricing: Starts at $10/month.

Compatibility: Windows, macOS, Linux, Chrome OS, iOS, Android

Explore : 10 HelpCrunch Alternatives for Improved Customer Support in 2024 [Expert Reviewed]

7. eDesk

Best for eCommerce Live Chat

When it comes to finding a LiveChat alternative that caters specifically to eCommerce needs, eDesk is a top choice. Designed to integrate seamlessly with popular online marketplaces and platforms like Amazon, eBay, and Shopify, it centralizes customer interactions, making support and order management much more efficient. 

One of eDesk’s standout features is its impressive automation capability. With customizable rules, you can automatically route queries, tag conversations, and respond to frequently asked questions, reducing your team’s workload. 

eDesk’s specialized focus on eCommerce and extensive functionality make it a valuable tool. If you aim to enhance your support operations and improve efficiency, eDesk is the best option.

Pros

• Sales chat prompts to drive more sales with targeted prompts
• Ticket tagging to improve organization and reporting
• Auto ticket assignment to boost efficiency with automated assignment
• Self-service tools to lessen support workload with self-service

Cons:

• Can be expensive, especially for small businesses
• Limited options for advanced visual branding

Pricing: Starts at $89 per agent/month.

Compatibility: Windows, macOS, Linux, Chrome

Also Read : 10 Best eDesk Alternatives & Competitors in 2024

8. Sleekflow

Best for Integrated Messaging

SleekFlow is a good option if you want to manage all your customer conversations in one place.  It consolidates interactions from various messaging channels, including WhatsApp, Facebook Messenger, and live chat, into a single, streamlined platform. 

It allows you to automate various tasks, such as lead qualification and routing inquiries to the appropriate team. This not only saves time but also ensures that customers receive prompt and efficient support. The platform’s focus on automation helps streamline workflows and improve overall productivity.

With SleekFlow, you can access detailed analytics and reporting to track key metrics like customer engagement, conversion rates, and revenue generated. This data-driven approach allows businesses to optimize their strategies and improve their overall performance.

Pros:

• Quick payment Links to speed up the checkout process
• Self-service options to improve customer experience with self-help tools
• Seamless platform integration with WhatsApp, Shopify, and more
• Chatbots to provide real-time updates and order tracking

Cons: 

• Fewer integrations with third-party tools
• Lacks in-depth analytics

Pricing: Starts at 148.60/ month (A free plan is available with limited features).

Compatibility: Windows, macOS, Linux, Chrome OS, iOS, Android

Also Read : Top 10 SleekFlow Alternatives to Engage & Support Customers in 2024 

9. Kayako

Best for Help Desk Integration

If you’re in search of a robust alternative to LiveChat, Kayako delivers a compelling solution. I really value how it integrates live chat with helpdesk, allowing you to manage all customer interactions in one platform.

This means you can easily track issues and follow up on customer requests without missing a beat. Plus, Kayako’s powerful reporting tools provide insights into team performance and customer satisfaction, helping me continually improve our service.

While Kayako may not be as feature-rich as some other alternatives, its strengths lie in its help desk integration and focus on customer journey management. If you’re looking for a solution that prioritizes efficient support and a holistic view of the customer experience, Kayako is worth considering.

Pros:

• Advanced customization to match the chat widget to your website or app design
• Automated follow-ups to maintain customer engagement when agents are offline
• Email continuity to keep ongoing conversations intact
• Mobile optimization to access support easily from any device

Cons: 

• Some users have experienced challenges with ticketing and attachments
• Language Support: Support in languages other than English may not be as smooth

Pricing: Starts at $39/agent/month.

Compatibility: Windows, macOS, Linux, Chrome OS, iOS, Android

Read Also : Top 15 Kayako Alternatives & Competitors in 2024

10. Delight Chat

Best for WhatsApp Marketing

Another LiveChat alternative I would recommend is DelightChat. I appreciate how it allows me to engage with customers on their preferred channel, sending personalized promotions, updates, and reminders. This feature has been instrumental in boosting customer engagement and driving sales for my business.

DelightChat utilizes WhatsApp as a powerful marketing and customer engagement tool. Beyond WhatsApp, DelightChat provides a unified platform to manage all customer conversations, including Instagram and Facebook Messenger, alongside live chat on my website. 

Plus, DelightChat enables you to automate responses to frequently asked questions, allowing your team to concentrate on more intricate issues. Its robust automation features not only save time but also enhance overall efficiency.

Pros:

• Chatbots for support and lead qualification
• Omnichannel inbox to manage all customer conversations in one place
• Contact management to organize and segment customer contacts
• Analytics to track key metrics and agent performance

Cons:

• Some users may find the interface less intuitive, and feature updates can be slow
• The plans come with a cap on the number of conversations allowed

Pricing: Starts at $49/month + WhatsApp charges.

Compatibility: Windows, macOS, Linux, Chrome OS

Must Read : Top 8 Delight Chat Alternatives & Competitors in 2024

11. Comm100

Best for Omnichannel Customer Communication

Comm100 is an omnichannel customer communication platform that helps businesses provide exceptional support and boost engagement. It offers a comprehensive suite of tools, including live chat, chatbots, a knowledge base, and more, to streamline interactions across various channels.

I’m particularly impressed by its ability to unify interactions across various channels, including live chat, email, social media, and messaging apps, all within a single platform. This centralized approach ensures a consistent and efficient customer experience.

Comm100 is user-friendly and scalable, making it a suitable solution for businesses of all sizes. Whether you’re a small startup or a large enterprise, Comm100 can help you enhance customer satisfaction, improve agent productivity, and drive business growth.

Pros:

• Customizable widget to tailor the chat to your brand
• Smart routing to route chats to the right agents
• Visitor tracking to monitor behavior and find leads
• Robust security to protect sensitive data

Cons:

• Reporting features aren’t as detailed as other platforms
• Customers don’t get notification pop-ups from chatbot replies

Pricing: Starts at $31/agent/month.

Compatibility: Windows, macOS, Linux, Chrome OS, iOS, Android

Read Also : 10 Best Comm100 Alternatives to Boost Your Engagement in 2024

12. MyLiveChat

Best for Proactive Chat Triggers

MyLiveChat is a popular tool that focuses on simplicity and ease of use. I found its interface very intuitive, making navigating and managing customer conversations easy. Plus, the platform offers a good selection of essential features, including canned responses, visitor tracking, and file transfer, which are helpful for efficient communication.

MyLiveChat is known for proactive chat triggers. These allow you to automatically engage visitors based on specific criteria, such as time spent on a page, browsing history, or shopping cart activity.

MyLiveChat also provides customizable chat widgets to match my website’s branding. This helps create a seamless experience for visitors and reinforces brand consistency. 

Pros:

• Multiple agent support to allow multiple agents to handle chats simultaneously
• Chat transcripts to keep records of all chat conversations 
• File transfer for quick and efficient information exchange
• Customizable chat widgets for a seamless user experience

Cons:

• No built-in chatbot functionality
• The interface is functional but lacks visual appeal

Pricing: Starts at $15/month (A free plan is available with limited features).

Compatibility: Windows, macOS, Linux, Chrome OS, iOS, Android

Check Now : 8 Best MyLiveChat Alternatives to Boost Your ROI in 2024

13. LiveAgent

Best for Simple and Feature-Rich Live Chat With Gamification for Agent Motivation

LiveAgent is a robust customer support software offering features designed to boost customer interactions and streamline support operations. I was particularly impressed by the omnichannel help desk solution, which seamlessly integrates various communication channels, including live chat, email, and social media, into a single platform. 

LiveAgent stands out with its unique gamification feature, which is designed to boost agent motivation and performance. By introducing elements of competition and rewards, LiveAgent transforms the support process into an engaging agent experience.

In addition to its core features, LiveAgent offers a range of valuable add-ons, such as a chatbot builder and a knowledge base management system. Overall, LiveAgent is a comprehensive and user-friendly customer support solution that can benefit businesses of all sizes.

Pros:

• Knowledge base to empower customers with self-service solutions
• Reporting and analytics to measure performance and identify areas for improvement
• Seamless integration with popular third-party applications
• Ticketing system to efficiently manage and track customer inquiries

Cons:

• The mobile app has limited functionality compared to the desktop version
• Initial setup and configuration can be complex and time-consuming

Pricing: Starts at $15/agent/month.

Compatibility: Windows, macOS, Linux, Chrome OS

Also Read : 10 Best LiveAgent Alternatives to Enhance Customer Support 2024

14. REVE Chat

Best for Advanced Chatbot Capabilities

I found Reve Chat to be a useful and interesting live chat platform. What stands out to me is the platform’s focus on proactive engagement, with features like personalized greetings and targeted messaging that help initiate conversations and guide customers toward conversions.  

Reve Chat’s advanced chatbot capabilities are its main highlight.  The platform allows for the creation of sophisticated chatbots that can handle various tasks, from answering FAQs to collecting lead information, significantly enhancing customer engagement and support efficiency.

Plus, Reve Chat excels in providing a seamless omnichannel experience. You can effortlessly manage interactions across various channels, including live chat, messaging apps (like WhatsApp and Facebook Messenger), and social media platforms, all within a unified dashboard. 

Pros:

• Video chat for personalized face-to-face interaction with customers
• Co-Browsing to allow agents to view and interact with the customer’s browser
• WhatsApp campaign to engage customers on WhatsApp with targeted messaging
• Chat SDK to enable easy integration of live chat into websites and apps

Cons: 

• The free plan offers limited customization
• The tool may struggle to support very large teams or complex workflows effectively

Pricing: Contact the sales team.

Compatibility: Windows, macOS, Linux, Chrome OS, Android, iOS

Also Check : 10 Best REVE Chat Alternatives in 2024

 15. LivePerson

Best for Advanced Conversational AI

LivePerson is a powerful conversational AI platform designed to improve customer engagement and communication. I like how its features, such as AI-powered chatbots and intent-based routing, significantly streamline customer interactions and personalize the support experience. 

In my opinion, LivePerson’s best feature is its advanced conversational AI. The platform goes beyond basic chatbots, offering sophisticated AI that can understand customer intent, personalize responses, and even proactively offer assistance.

Plus, the platform facilitates personalized conversations across various channels, including messaging apps, social media, and even voice assistants. This omnichannel approach allows businesses to engage with customers on their preferred platforms, fostering stronger relationships and improving satisfaction.

Pros:

• Intent-based routing to  optimize efficiency and resolution times
• Conversational AI to personalize responses, and automate interactions
• Personalized messaging to foster stronger connections and improve engagement
• Advanced data security and compliance to ensure customer information is protected

Cons:

• Some users have reported occasional platform slowdowns or glitches
• Lower pricing tiers may have limitations on customization options

Pricing: Contact sales team.

Compatibility: Windows, macOS, Linux, Chrome OS, iOS, Android

Also Read : 8 Best LivePerson Alternatives to Boost Your Engagement in 2024

Level Up Your Support With the Best LiveChat Alternative!

Finding the right live chat solution can significantly boost your customer support and overall engagement strategy.  With the 15 alternatives explored in this guide, you have a variety of options to consider based on your unique business needs. 

Each tool offers its own set of features and advantages, ensuring you can select one that aligns perfectly with your goals.

Among these LiveChat alternatives, ProProfs Chat deserves special mention. It not only provides an extensive range of features, such as canned responses and intelligent chat routing, but it also includes a free plan that allows you to explore its capabilities without any commitment. This makes it ideal for businesses looking to boost their support systems while managing budgets effectively.