Best Formilla Alternatives: Top 11 Picks for 2024

Wondering which Formilla alternative can boost your live chat experience?

If Formilla isn’t delivering the exceptional customer engagement your business deserves, it’s time to explore more options. I’ve handpicked the 11 most compelling alternatives for 2024,  each offering a unique blend of features and capabilities.

From enhanced automation to superior analytics and multi-channel support, these alternatives are designed to transform your customer service and keep you ahead of the curve.

So, keep reading to find the perfect Formilla competitor that will take your support strategy to the next level. Now, let’s take a quick overview of these tools!

List of 11 Best Formilla Alternatives in 2024

Over the years, I’ve used and reviewed several customer support tools, including Formilla. 

Also, I considered factors such as Formilla pricing, trending live chat features, AI capabilities, etc., to ensure only the most reliable and cost-effective options made the cut. 

Whether you’re looking for better features or a different pricing model, these alternatives offer compelling choices to meet your needs.

1.ProProfs Chat

Best for Best for 24/7 delightful customer support with AI chatbots

I’ve been using ProProfs Chat for a couple of years, and it has become a key part of my customer service strategy. Its AI chatbot functionality lets me offer 24/7 support without breaking the bank. The chatbots are intelligent and can be trained to handle a wide range of customer queries ranging from products to pricing. 

The process of setting up automated greetings and chatbot templates is incredibly easy. I did it all by myself, and guess what? It doesn’t require coding skills!

Plus, ProProfs Chat’s integrations with popular CRMs and help desk software make it easy to keep all my customer data in one place. I highly recommend this tool to businesses looking to enhance their customer service and lead generation efforts. 

Pros: 

• Chat buttons to capture visitors’ attention
• Real-time language translation to bridge communication gaps instantly
• Post-chat survey to gather immediate feedback and improve service
• Integration with leading CMS platforms such as WordPress, Wix, Joomla, and more

Cons:

• Lacks an on-premise version
• Dark user interface option is not available

Pricing: A Forever-free plan is available. Team plan starts at $19.99/user/month.

Also Read : 10 Best Live Chat Software for Customer Support in 2024 [In-Depth Review]

2. BotsCrew

Best for Seamless Multi-channel Customer Service

BotsCrew is a versatile chatbot software that makes it easy to provide customer service across multiple channels. Whether it’s Facebook, WhatsApp, SMS, Instagram, or your website, it helps you connect your bot to all these platforms seamlessly. This means you can manage customer queries from different channels all in one place, saving your reps valuable time and streamlining your support process.

What I liked most about BotsCrew is that it not only simplifies the management of customer queries across multiple channels but also empowers you to enhance your bot’s capabilities with ease, ensuring a better customer experience.

The platform’s user-friendly interface allows you to train your bot without any technical expertise. You can easily customize your bot to handle a variety of tasks, making it a powerful tool for enhancing customer interactions. 

Pros: 

• Multilingual support in more than 100 languages to reach a global audience
• Intuitive interface for easier navigation
• Personalized analytics to analyze performance and prepare strategy 
• Top-notch security standards to ensure higher data protection 

Cons:

• Mobile app support is not available
• Pricing can be higher for startups

Pricing: Custom pricing.

Related : 10 Best BotsCrew Alternatives and Competitors in 2024

3. Zoho Desk

Best for Zoho Suite Users

If you’re already using the Zoho Suite, Zoho Desk is the perfect addition to your toolkit. By seamlessly integrating with Zoho’s ecosystem, it offers a unified experience that enhances your productivity across various applications.

Zoho Desk connects with over 200 popular third-party apps and more than 45 native Zoho apps, making it incredibly versatile for your business needs. It also allows you to create customized responses to ensure that your team provides consistent, efficient solutions at all times.

What I love most about this software is its mobile apps for both Android and iOS, which let you manage and close tickets on the go. It keeps you in control of your customer service operations no matter where you are.

Pros: 

•  SDKs for both iOS and Android to create custom mobile apps 
• Compliance with GDPR, HIPAA, and CCPA for enhanced data protection
• Robust ticket management to ensure inquiries are handled promptly
• Mobile apps for Android and iOS to close tickets on the go

Cons:

• The automated response system might have difficulty with complex questions
• Some users report delays in getting help from Zendesk’s customer service

Pricing: Starts at $9.59/user/month.

Read Also : 10 Best Zoho Desk Alternatives and Competitors

4. eDesk

Best for eCommerce Live Chat

eDesk is another robust alternative to Formilla that integrates with popular marketplaces like Amazon, eBay, and Shopify. It centralizes customer interactions, making it easier for businesses to manage queries from multiple channels in one place. 

I find eDesk’s live chat feature incredibly useful. It allowed our support agents to answer online shoppers’ questions instantly. With all the info right at their fingertips, my team could fix issues faster and boost online sales.

Also, the platform’s user-friendly interface ensures that even those without technical expertise can set up and manage their live chat effectively.

Pros: 

• Chat prompts to boost your sales opportunities
• Ticket tagging for improved organization and reporting    
• Automated ticket assignment to improve efficiency and productivity
• Self-service option to lessen chat workload for the support team

Cons:

• Price can be slightly expensive than others tool
• Limited integration capabilities

Pricing: Starts at $89/user/month.

Read Also : 10 Best eDesk Alternatives & Competitors in 2024

5. Sleekflow

Best for Integrated Messaging

The next tool I would like to recommend is Sleekflow: a tool designed to streamline communication by integrating multiple messaging platforms into one unified inbox. This tool is suitable for businesses that want to manage customer interactions across channels like WhatsApp, Facebook Messenger, and SMS from a single interface. 

Sleekflow also offers automation features, allowing businesses to set up workflows that guide customer conversations and ensure consistent follow-ups. 

Plus, this tool offers valuable insights into customer behavior, aiding businesses in optimizing their communication strategies.

Pros: 

• Quick payment links to boost the checkout process
• Self-service options to enhance customer experience
• Effortless integration with multiple platforms like WhatsApp, Shopify, and more
• Chatbots for tracking orders and real-times updates

Cons:

• There’s a noticeable lag while editing more complex flows
• Pricing can be costly for small businesses and startups

Pricing: Starts at $148.88/user/month (A free plan is available with limited features)

Also Read: Top 10 SleekFlow Alternatives to Engage & Support Customers in 2024

6. Kayako

Best for Help Desk Integration 

Kayako has remained a fantastic choice for me in delivering exceptional customer service.  Its comprehensive features and flexibility have made it easy to tailor interactions and provide a highly customized experience for each customer.

I’m really impressed with its help desk integration. The combination of help desk ticketing with live chat takes customer support to another level. This, in turn, empowers businesses to offer real-time assistance directly within their help desk systems. 

Plus, I love how it tracks customer journeys and offers support that feels tailored to their past interactions. In my opinion, Kayako is definitely a top pick for businesses of any size.

Pros: 

• Advanced customization options to tailor the chat widget according  to your website or app design
• Automated follow-ups to maintain customer engagement even when agents are offline
• Email continuity feature to ensure that ongoing conversations remain intact
• The responsive design is optimized for mobile use, ensuring that support is accessible from anywhere

Cons:

• Some users have reported technical problems with ticketing and attachments
• Support in languages other than English might be less seamless

Pricing: Starts at $39/user/month.

Also Read: Top 15 Kayako Alternatives & Competitors in 2024

7. Respond.io

Best for AI-Powered Customer Conversation Management

Respond.io is an AI-powered platform that excels in managing customer conversations across multiple messaging channels. It allows businesses to automate responses, manage workflows, and gather actionable insights through its AI capabilities. 

Its 360° customer view feature provides a complete history of contacts and their interactions, enabling better message personalization and improved support.

I find it impressive how it ramps up customer engagement by featuring chat widgets, lead magnets, chat links, and buttons on your website. This way, it makes it easy for visitors to start conversations and interact with your brand.

Pros: 

• Automate bookings to reduce dependency on agents
• Integration with popular messaging apps (WhatsApp, Messenger, Telegram)
• Advanced spam filtering to generate reliable and high-quality leads
• API for seamless system integration

Cons:

• The basic plan doesn’t include access to workflows and automation features
• New users might find the wide range of features overwhelming at first

Pricing: Starts at $79/user/month.

Related : Top 10 Respond.io Alternatives & Competitors in 2024

8. Comm100

Best for Omnichannel Customer Communication

Comm100 is a robust omnichannel customer engagement platform that combines all your communication channels and tools into one easy-to-use console. This setup helps your agents give faster, more accurate, and personalized support to every customer. 

I appreciate how its live chat feature supports text, audio, and video communication options, enabling agents to choose the best method for each customer interaction. Plus, agents can share their screens to visually guide customers, making it easier to resolve issues and provide effective support.

Its chatbot uses advanced AI to give human-like responses to customer questions. What sets it apart from other AI chatbots is its ability to be trained on your own content, which ensures greater accuracy and reliability.

Pros: 

• Support for multiple communication channels for seamless interaction and streamlined customer service
• AI-driven chatbots for delivering accurate & consistent support
• Easy-to-use ticketing system to ensure that all customer issues are addressed in a timely manner.
• Customizable interface to match brand identity

Cons:

• Reporting features are not as comprehensive as some other omnichannel communication platforms.
• Customers don’t receive notification pop-ups when the chatbot sends a response.

Pricing: Starts at $31/agent/month.

Also Read: 10 Best Comm100 Alternatives to Boost Your Engagement in 2024

9. HubSpot Chat

Best for Converting Sales & Engaging Customers With Free Live Chat

HubSpot Chat helped me reshape my customer interaction approach. It provides fantastic live chat support to answer questions, and guide potential customers toward making a purchase, ultimately boosting conversions and fostering loyalty.

I could easily customize the chatbot to perfectly align with our brand’s voice and tone. It feels like an extension of our team, providing consistent and helpful responses even outside of business hours. Its ability to proactively engage with customers based on their behavior has been invaluable for improving our customer retention rates.

If you’re looking for a customer service solution that helps you scale your support efforts while providing personalized experiences, HubSpot Chat is definitely worth considering.

Pros: 

• Customizable chat flows to create personalized interactions
• Comprehensive analytics to analyze performance and insights
• Integration with HubSpot CRM for seamless data management
• Automated lead qualification to boost sales processes

Cons: 

• Might need some technical expertise to set up
• Customization options are limited

Pricing: Starts at $800/user/month.

Related Blog : 10 Best HubSpot Chat Alternatives to Boost Your Engagement in 2024

10. REVE Chat

Best for Omnichannel Customer Engagement

REVE Chat completely transforms the way businesses connect with their customers. It’s a versatile platform that allows you to seamlessly interact with customers across various channels, such as live chat, chatbots, video, and social media, all from a single platform. This ensures a consistent and personalized experience for your customers, no matter how they choose to reach out.

I’ve been particularly impressed with REVE Chat’s co-browsing capabilities. It helps you see exactly what your customers are seeing, enabling you to troubleshoot issues and provide guidance in real-time. 

To sum it up, REVE Chat has revolutionized my customer engagement strategy. It helped me improve customer satisfaction, boost conversions, and streamline my support operations. 

Pros: 

• Proactive chat invitations to boost interactions and conversions
• Detailed analytics to track your performance and make data-driven decisions
• Customizable chat widget to match your brand’s look and feel
• Intelligent chat routing to improve response times and customer experience

Cons: 

• Limited trial period
• Some features aren’t accessible on the mobile app.

Pricing: Custom pricing. 

Also Read : 10 Best REVE Chat Alternatives in 2024

11. Gorgias

Best for Real-Time Customer Support & Automated Self-Service

I’ve used Gorgias in the past, and it made managing customer support so much easier. Gorgias provides real-time customer support through live chat, allowing you to connect with customers instantly and resolve their issues quickly. It also offers automated self-service options, such as a knowledge base and FAQs, so customers can find answers to their questions on their own.

One of the things I loved most about Gorgias was its seamless integration with other popular tools and platforms. I was able to connect it to my CRM, email marketing system, and social media accounts, giving me a complete view of each customer and their interactions with my business.

I would highly recommend it to any business looking for a comprehensive and user-friendly live chat and ticketing solution.

Pros: 

• Fast-loading chat widget to ensure fast site performance and rapid replies
• Automated responses and ticket routing to streamline support and ensure timely resolutions
• Automatic chat routing to ensure faster response times
• Self-service solutions for support outside of business hours.

Cons: 

• Users may feel frustrated by not being able to see ticket volumes
• Advanced features and integrations can be costly

Pricing: Starts at $300/user/month.

Related : 10 Best Gorgias Alternatives to Boost Your ROI in 2024

Evaluation & Selection Criteria

The products or tools in this article are evaluated using a fair and systematic process. This process involves six key factors:

1. User Reviews/Ratings: Direct user experiences provide a ground-level perspective, including ratings and feedback from reputable sites. This feedback is critical in understanding overall satisfaction and potential problems.

2. Essential Features & Functionality: The value of a product is ascertained by its core features and overall functionality. Through an in-depth exploration of these aspects, the practical usefulness and effectiveness of the tools are carefully evaluated.

3. Ease of Use: The user-friendliness of a product or service is assessed, focusing on the design, interface, and navigation. This ensures a positive experience for users of all levels of expertise.

4. Customer Support: The quality of customer support is examined, considering its efficiency and how well it supports users in different phases – setting up, addressing concerns, and resolving operational issues.

5. Value for Money: Value for money is evaluated by comparing quality, performance, and features. The goal is to help the reader understand whether they are getting their money’s worth. 

6. Personal Experience/Expert’s Opinion or Favorites: This part of the evaluation criteria draws insightful observations from the writer’s personal experience and the opinions of industry experts.

Which is the Best Formilla Alternative for your Business?

Need to make a quick decision? Here’s your shortcut!

I know time is precious! So, before diving into the full list, here are my top three Formilla alternatives to kickstart your search:

Option A: ProProfs Chat

ProProfs Chat’s AI chatbot functionality provides affordable 24/7 support, handling various customer queries. The setup is user-friendly with no coding required, and integrations with popular CRMs streamline customer data management, making it a valuable tool for enhancing customer service.

Option B: HubSpot Chat 

HubSpot Chat elevates customer interactions by offering live chat support and customizable chatbots. By proactively engaging customers based on their behavior and providing personalized experiences, HubSpot Chat helps businesses improve conversions and retention.

Option C: Zoho Desk

Zoho Desk is an excellent choice for businesses already using Zoho Suite, offering seamless integration and enhanced productivity. Its extensive app connectivity and customizable responses enable versatile and efficient customer service.

Delight Customers With the Best Formilla Alternative Today!

After exploring all these great options and considering various Formilla reviews, I’ve discovered that each has its unique strengths. Your ideal choice would depend on factors like team size, budget, feature requirements, and so on. 

If you want a solution that excels at providing delightful, real-time assistance and top-notch support, I’d recommend ProProfs Chat! Its powerful AI-driven chatbots can automate customer interactions, helping your team handle more customers in less time. ProProfs Chat combines efficiency and ease of use, helping businesses take their customer service to new heights.