11 Best ChatBot Alternatives to Drive Sales & Improve Support in 2024

ChatBot is a popular name in customer communication, but it’s not always the perfect fit.  

Maybe its pricing tiers have you feeling boxed in, its features aren’t quite aligning with your needs, or perhaps you’re just curious about what else is out there. 

Whatever your reason for seeking a ChatBot alternative, you’ve landed in the right spot!

In this blog, I will share the 11 best ChatBot alternatives that can help you achieve your sales goals and improve customer support, ensuring you find the perfect fit for your business.

Now, let’s take a quick look at my list of the 11 best ChatBot alternatives!

Top 11 ChatBot Alternatives for Your Business

Before diving into the top ChatBot alternatives, it’s important to consider your specific needs and budget. 

If you feel ChatBot’s pricing is quite on the higher side, feel free to explore some budget-friendly options below. 

1. ProProfs Chat

Best for 24/7 Delightful Customer Support With AI Chatbots

I’ve been using ProProfs Chat for a while now, and it has been a great tool for managing customer interactions. One feature I love is the audio and video chat, which helps resolve issues faster with real-time conversations. Another amazing feature is automated chat routing, where visitors are quickly directed to the right department, saving everyone time.

The real-time language translation is super handy for connecting with international customers, and training the bot with the Knowledge Base has made responses more accurate. Plus, the visitor tracking feature helps me understand customer behavior by monitoring the pages they browse and how much time they spend on them.

Overall, ProProfs Chat has made customer support much more efficient for me, and I’d recommend it to anyone looking to streamline their communication processes.

What you will like: 

• Automatic greetings for seamless visitor engagement
• Chat invitation popup to invite users to chat
• Chat window customization to match your branding
• Pre-chat form to capture user details before chat

What you may not like:

• Lacks an on-premise version
• Dark user interface option is not available

Pricing: A Forever Free plan with all premium features is available for small teams. Paid plan starts from $19.99/operator/month.

2. BotsCrew

Best for Seamless Multi-channel Customer Service

Another powerful alternative to ChatBot is BotsCrew. I’ve used this platform, and it truly excels in chatbot management. It made connecting my bot to various channels like Facebook, WhatsApp, SMS, and Instagram so easy. Plus, it allowed me to engage with customers on their preferred platforms seamlessly.

What impressed me most was how easy it was to train my bot. The intuitive interface meant I didn’t need any technical skills—just a simple, no code, no pain approach that made the process enjoyable.

I also appreciated the platform’s commitment to security and compliance, with features like HIPAA and GDPR compliance, along with a solid Service Level Agreement (SLA). It gave me peace of mind knowing my data was protected. In my view, BotsCrew is a good pick for increasing customer engagement.

What you may like: 

• Real-time analytics to monitor bot performance and customer interactions
• White-labeling and customization to align with your brand identity
• Multi-channel integration for seamless customer interactions
• intuitive user interface (UI) for ease of use

What you may not like:

• Pricing can be more expensive for startups
• Mobile app support is currently unavailable

Pricing: Starts at $600.00 per month.

Also Read : 10 Best BotsCrew Alternatives and Competitors in 2024

3. Landbot

Best for Live Chat Analytics

Landbot is another popular ChatBot alternative known for its versatility. With its user-friendly drag-and-drop interface, businesses can create personalized conversational flows without needing extensive coding knowledge. It seamlessly connects to existing tech stacks, ensuring that all your data is organized and easily accessible. 

Landbot’s live chat analytics provides valuable insights into customer interactions, helping businesses track key metrics like chat volume, resolution times, and customer satisfaction. This data allows companies to optimize their live chat strategies for improved customer engagement and support efficiency.

While using Landbot in the past, I liked how simple it was to set up and customize my chatbots. Plus, it delivers omnichannel support across platforms like WhatsApp, Facebook Messenger, and the web, making it suitable for various customer interactions. 

What you may like: 

• Bot-to-human hand-offs to improve customer experience and satisfaction
• Pre-made chatbot templates to improve user interactions
• Drag-and-drop functionality to simplify the creation process 
• Seamless integration with platforms such as WhatsApp and Facebook Messenger

What you may not like:

• Language support can be limited
• Setting up a custom CNAME can be complex

Pricing: Starts at $45/month (A free plan is available with limited features)

4.  Pandorabots

Best for Building AI Chatbots With AIML Scripting

Pandorabots is a powerful chatbot platform that allows users to create intelligent, interactive chatbots with ease. One of its best features is the AIML (Artificial Intelligence Markup Language), which helps build smart conversations easily. The visual chatbot builder is straightforward, making it simple to customize without needing to code.

I liked that Pandorabots can integrate with various messaging platforms, allowing chatbots to communicate across different channels. The analytics dashboard is also helpful, providing insights into user interactions that help improve the chatbot’s performance.

Overall, Pandorabots is perfect for anyone wanting to create effective and engaging chatbots for customer support, sales, or improving user experience.

What you may like: 

• Speech-to-text and text-to-speech capabilities to easily add voice interaction to chatbots
• Integration with messaging or voice channels such as Alexa and Google Assistant
• AIML scripts for the Development of Multilingual Chatbots
• Free documentation and training programs to support developers

What you may not like:

• On-premise versions cannot be licensed or downloaded
• Accessing premium features may incur high costs

Pricing: Paid plan starts at $19/month(A free plan is available with limited features)

5. ManyChat

Best for Making Chatbots for Messaging Apps

Manychat helps businesses automate their chat marketing on Instagram, WhatsApp, and Messenger. It allows businesses to create chatbots for messaging apps that can answer customer questions, capture leads, and drive sales. With its easy-to-use interface, even those without coding experience can build interactive chatbots.

One of the key benefits of Manychat is its ability to increase conversion rates. By providing 24/7 support and personalized interactions, chatbots can nurture leads and guide them through the sales funnel. Additionally, Manychat’s analytics tools help businesses track chatbot performance and make data-driven improvements.

Whether you’re a small business or a large enterprise, Manychat can help you improve your customer service, increase sales, and save time and money.

What you may like: 

• A visual flow builder allows users to create automated workflows
• Advanced segmentation and analytics boost the success of marketing efforts
• Templates to facilitate chatbot creation and customization
• Surveys and quizzes to actively engage users

What you may not like: 

•  Lower-tier plans might offer limited analytics
• Support is limited to three social media platforms: Facebook Messenger, Instagram DMs, and WhatsApp

Pricing: Starts at $15/month (A free plan is available with limited features)

6. Ada

Best for Multilingual Support

I’ve had a fantastic experience using Ada for my customer support needs. This platform allows you to instantly serve global customers in over 50 languages, which helps you connect with diverse audiences and boost customer satisfaction. Its ability to communicate with customers in their native language has significantly improved engagement and trust in our brand.

I particularly appreciate how easy it is to launch my AI agent across multiple channels, including web, mobile, social, SMS, and phone. This flexibility means that customers can reach out to us on their preferred platform, making support more accessible.

Plus, it lets you set up integrations in just a few minutes without needing any coding experience. The entire process is presented in plain language, which makes it incredibly easy to follow.

What you may like: 

• Supports over 50 languages, allowing businesses to connect with customers worldwide.
• Multi-channel deployment on web, mobile, social, SMS, and phone for flexible customer interactions.
• No-code integrations for quick setup and task performance
• Strong security and compliance to ensure data protection and privacy

What you may not like:

• Some advanced features may require additional training or support
• Pricing may be a concern for smaller businesses or startups

Pricing: Custom pricing. 

7. Dialogflow

Best for Creating Hybrid Conversational Agents

Dialogflow is a versatile chatbot platform that allows users to create hybrid conversational agents, utilizing both deterministic and generative AI capabilities. Its drag-and-drop interface is exceptionally user-friendly, making the design process feel more like creating a flowchart than coding. 

The built-in AI and Natural Language Processing (NLP) capabilities allow the system to accurately interpret user intent and identify key entities within conversations. This increases the bot’s ability to respond appropriately to various queries and interactions.

What makes it more interesting is the seamless integration with other Google Cloud services. Users can connect their chatbots to CRM systems to access customer information during conversations and trigger actions like sending follow-up emails. In my opinion, it is perfect for organizations of all sizes.

What you may like: 

• Deployment of chatbots across web, mobile, and messenger
• Support in over 30 languages to reach wider audiences 
• Speech recognition to streamline the process of making queries
• Vertex AI Agent Builder to effortlessly create bots in just a few clicks

What you may not like:

• User information can’t be collected
• Live chat integration is not available

Pricing: Contact the company for pricing details.  

8. Kommunicate

Best for Integrating Human and Bot Support

Kommunicate is an innovative tool designed to provide omnichannel customer service by deploying an AI-powered chatbot across web, mobile, and messaging platforms seamlessly. With Kommunicate, complex queries can be effortlessly transferred from the bot to human agents, ensuring an uninterrupted and empathetic customer service experience.

The platform enhances self-service resolution rates, reduces average handling times, and lowers operational costs through human-like conversations powered by generative AI. Its no-code generative AI chatbot can be fine-tuned to handle repetitive customer queries effectively, allowing businesses to streamline their customer support.

Also, Kommunicate offers seamless integration with existing bots built on platforms like Dialogflow, IBM Watson, or Amazon Lex.  While using Kommunicate, it helped me create a comprehensive support system that not only addresses customer inquiries efficiently but also fosters genuine connections.

What you may like: 

• Conversation auto-resolve to minimize redundant tasks
• Push notifications to deliver timely updates to agents and customers
• Custom dashboard to manage customers’ conversations
• Bot-Human Hand-off to offer personalized support

What you may not like: 

• Limited customization options
• The initial setup may require technical expertise 

Pricing: Starts at $83.33/month.

Read Now : 11 Kommunicate Alternatives for Customer Support Automation in 2024

9. Intercom

Omnichannel Platform With Messenger and App

Intercom is a popular alternative for businesses seeking a comprehensive chatbot solution that blends automation with personalized human support. It stands out with features like automated lead qualification, customer support, and targeted messaging, making it ideal for companies that prioritize customer engagement and efficiency. 

One of Intercom’s strengths is its omnichannel communication support. Whether it’s through app, messenger, or social media, Intercom allows businesses to engage with customers across multiple channels, making it easier to manage conversations in one place. 

Also, the platform offers customizable messaging workflows, allowing businesses to personalize interactions based on user behavior, boosting customer satisfaction and engagement. For me, Intercom is the best choice if you want to make your customer support smooth and hassle-free.

What you may like: 

• Support in 45 languages to expand global reach
• Features like video calls and screen sharing to offer personalized support
• Support across various channels, including email, phone, and messenger 
• Fin AI agent to offer timely and personalized assistance 

What you may not like: 

• Multilingual support is not available in the basic plan
• The tool’s pricing can be higher for startups

Pricing: Starts at $39/month.

Also Read : Top 16 Intercom Alternatives & Competitors for 2024

10. Drift

Best for Conversational Landing Pages

Drift is another chatbot alternative that offers a variety of features to help businesses engage with customers and improve customer satisfaction. It offers AI-powered chatbots that can answer questions, provide support, and even generate leads. It also provides a platform for building and managing chatbots, as well as a variety of integrations with other business tools.

One of Drift’s unique offerings is its conversational landing pages, which turn traditional landing pages into dynamic, chat-based experiences. These pages allow businesses to engage visitors immediately, without relying solely on form fills.

In my opinion, Drift is a powerful tool that can help businesses improve their customer experience and increase sales. If you are looking for a more personalized and engaging way to interact with website visitors, then Drift is a great option to consider.

What you may like:

• Reporting and analytics to track key metrics like engagement, lead generation
• Conversational landing pages to capture leads and gather information
• Drift Fastlane to engage top buyers and accelerate sales
• Drift Email to get instant replies from the right person

What you not like: 

• AI-powered chatbots are not included in the starting plan
• Chatbot creation process can be complex

Pricing: Starts at $2500/month.

Explore : 11 Best Drift Alternatives for Your Business in 2024

11. Kore.ai

Best for Voice Functionality

Kore.ai is a robust chatbot alternative that goes beyond simple rule-based interactions.  It uses advanced Natural Language Understanding (NLU) to truly comprehend user intent, leading to more accurate and helpful responses. This makes it ideal for businesses wanting to automate complex customer interactions, like handling support requests or guiding users through intricate processes.

Kore.ai’s voice functionality is particularly impressive. It offers robust speech recognition that accurately transcribes spoken words into text, allowing for seamless voice-based chatbot interactions. Beyond just understanding, it also enables your chatbot to respond with natural-sounding voices, creating a truly conversational experience for users who prefer voice over text.

What really impresses me is its enterprise-grade features. It offers comprehensive analytics to track chatbot performance, tools to manage and train your bots effectively, and robust security to protect sensitive data. This makes it a great choice for larger organizations looking for a scalable and secure chatbot solution.

What you may like: 

• Enterprise-grade security to ensure data privacy and compliance
• Sentiment analysis to detect customer emotions and tailor responses accordingly
• Advanced NLU to understand complex user requests and intentions
• Multilingual support to enable chatbots to communicate in multiple languages

What you may not like:

• Pricing can be expensive, especially for small businesses
• The platform can be complex to learn and use

Pricing: Starts at $50/month.

Which is the Best ChatBot Alternative for You?

Don’t have time to read the entire blog? Here are my top 3 picks from this list.

Option A: ProProfs Chat

ProProfs Chat is a robust tool for managing customer interactions, offering features like Ai chatbots, real-time audio and video chat for quicker issue resolution, automatic chat routing to the right department, and real-time language translation for global clients. These functionalities streamline communication and improve overall customer support efficiency.

Option B: Kommunicate 

Kommunicate is an AI-powered tool designed to provide seamless omnichannel customer service across web, mobile, and messaging platforms. It enables smooth bot-to-human transitions for complex queries, enhances self-service, and integrates easily with platforms like Dialogflow and IBM Watson.

Option C: Intercom 

Intercom is a versatile chatbot platform that blends automation with human support, ideal for businesses focused on customer engagement. It offers features like automated lead qualification, omnichannel communication, and customizable workflows.

Evaluation Criteria

These 6 key factors were employed for the evaluation of shortlisted tools. 

1. Platform Usability & Implementation: This encompasses the ease of bot creation, deployment across various channels (web, mobile, messaging apps), and the intuitive nature of the interface for both developers and business users.
2. Conversational Intelligence & NLP: This involves analyzing sophistication of the chatbot’s Natural Language Processing (NLP) engine, including its ability to understand complex user intents, manage context within conversations, and provide accurate, human-like responses.
3. Integration & Extensibility: This includes checking the platform’s capacity to integrate with existing business systems (CRM, marketing automation, etc.), and its openness to customization through APIs and developer tools.
4. Analytics & Reporting: The availability of robust analytics dashboards to monitor key metrics like user engagement, conversation flow, and goal completion, enabling data-driven optimization of the chatbot’s performance.
5. Security & Compliance: Checking the adherence to industry security standards and data privacy regulations to ensure the protection of sensitive user information.
6. Vendor Support & Resources: The quality and accessibility of vendor-provided support, including documentation, training materials, and responsive assistance channels.

Get the Best ChatBot Alternative for Your Team!

Exploring different ChatBot alternatives can really help your business improve sales and customer satisfaction. The 11 options we discussed each bring something unique to the table, catering to various needs and budgets. 

If you’re looking for a recommendation, I would suggest you choose ProProfs Chat. It offers features such as automated chat routing, AI chatbots, and real-time language translation that improve customer engagement. For a reliable solution to boost your customer interactions, ProProfs Chat is definitely worth a look!