There was a time when consumers entered a store, purchased a product of their choice, and left. In case they had questions, they could always consult the store manager or assistant. But we’ve entered the digital world. We have eCommerce websites catering to our daily or monthly needs. And store assistants have been replaced by...

Imagine this: You own a clothing store that’s known for selling unique designs. Your customers love these designs and keep coming back for more. But one fine day you come across an emergency and are left with no option but to leave a “closed” sign hanging at your entrance with your contact number on it....

Do you own a WordPress website and wish to turn it into a lead generation machine? You have come to the right place!  When you add live Chat to your WordPress website, you can grab visitors’ attention with proactive greetings and announcements, answer their routine queries, explore cross-sell and upsell opportunities, and boost sales.  But...

It’s disheartening to see your Shopify store customers abandon their carts. The feeling further magnifies when you get to know that cart abandonment leaves a 97.9% gap in conversions. As scary as this sounds, you need a recovery plan in place like adding a live chat to Shopify store. But before you reach that level,...

Looking for benefits of live chat that can convince you to adopt a tool for it? Guess what? You’ve landed at the right place! Today, customers no longer rely on just one option to fulfill their needs. They are exposed to various products daily, each promising exceptional features and functionality. So, why should existing and...

Delightful customer experience! A motto every company wishes to follow and abide by at all times. But is it really possible? Guess what, statistics like: … make it clear that providing a delightful experience to all customers isn’t an easy target for organizations today. A lot of these statistics are an outcome of situations like:...

“Your most unhappy customers are your greatest source of learning”— Bill Gates, Microsoft No matter what industry or business you are in, customers are your most important assets and maintaining customer relationships is one of the crucial steps for growing your business. All you need to do is keep yourself abreast with tools and technologies...

Live chat is undeniably one of the leading tools that promises instant messaging and high convenience. No wonder the global live chat software market is estimated to reach a whopping $987.3 million by 2023! Today’s customers do not have the patience to listen to the irritating elevator music on loop while on hold or wait...

Customer acquisition and conversion strategies have been through remarkable rounds of innovations in the last few years. Online businesses are constantly trying to leverage their sales and business by using social media platforms to their full potential. They are trying their best to get the right brand messaging across while connecting efficiently with every single...