Recent Articles

Magento Chat Extensions to Engage Shoppers: Top 11 Picks for 2025

Written by , Customer Service & Engagement Experts Updated: 27 Aug, 2025
“In eCommerce, silence kills sales faster than bad pricing.”  When I ran my first Magento store, I saw shoppers leave simply because no one was there to answer their questions fast enough. Missed chats meant abandoned carts, lost upsells, and wasted ad spend.  That’s when I discovered the power of a Magento chat extension to...
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10 Free WordPress Live Chat Plugins for 2025

Written by , Customer Service & Engagement Experts Updated: 3 Jul, 2025
In today’s interconnected world, instant communication is key to retaining and satisfying customers and free live chat plugins for WordPress can help with just that.  They enable real-time communication between website visitors and support teams, enhancing engagement and satisfaction. According to a Forrester report, 42% of US online adults said it was important for retailers...
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How to Leverage Live Chat for Marketing

Written by , Customer Service & Engagement Experts Updated: 23 Jun, 2025
If 83% of live chatters had a great experience with an online brand in 2018, then you’ll surely experience this number to grow in the coming years! These numbers are indicative of how people landing on your website enjoy interacting with your business via live chat. Given how live chat has grown in terms of...
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A Step-by-Step Guide to Outsourcing Live Chat Services

Written by , Customer Service & Engagement Experts Updated: 15 Jul, 2025
When was the last time you heard your customers, during an ongoing chat, saying, “Hey, that was pretty fast. Thank you for a quick turnaround.” or “Wow, you guys were so quick to respond.”? If it’s been long since a customer reacted that way, then perhaps you need to dig deeper into the quality and...
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How to Add Live Chat App to Shopify Store

Written by , Customer Service & Engagement Experts Updated: 12 Sep, 2025
If you own a Shopify store, there’s no need to explain why it is one of the popular platforms among 87% of merchants.  However, creating an online business website on Shopify alone won’t help you get the conversions for your eCommerce store. You need to get a live chat function on board. Live chat and...
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A Quick Guide to Set Up Proactive Live Chat

Written by , Customer Service & Engagement Experts Updated: 23 May, 2025
Proactive live chat is turning out to be a boon for companies who’ve faced customer backlash for not providing instant support and problem resolution. With the ability to reach the customers first before they find out the issue themselves through proactive customer service, businesses have successfully gained benefits such as: In fact, 68% of consumers’...
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How to Boost Customer Engagement Using Live Chat

Written by , Customer Service & Engagement Experts Updated: 15 Jul, 2025
Did you know that 42% of consumers say that they prefer live chat functions because they don’t have to wait on hold? It’s not a surprise anymore that live chat has been established as the upcoming customer support tool in the market. It’s even becoming a popular sales tool among both B2C (74%) and B2B...
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How to Use Live Chat in Your Contact Center

Written by , Customer Service & Engagement Experts Updated: 9 Jun, 2025
In the 70s and 80s, call centers were treated as a sales tool by large enterprises where agents would call up the consumer to sell a product. Later on, their toll-free number ‘800’ enabled consumers to get in touch with a business and ask questions related to one of the marketing campaigns they came across....
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How to Handle Multiple Chats at the Same Time

Written by , Customer Service & Engagement Experts Updated: 19 Feb, 2025
Ever wondered how challenging it must be for your operators to handle multiple chats at the same time? What if they make a mistake while managing multiple chats or one of their responses prompts the visitor to leave the website before getting a solution? These are some pressing questions that need your immediate attention. Yes,...
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How to Manage Live Chat Support During the Holiday Season & Drive Conversions

Written by , Customer Service & Engagement Experts Updated: 5 Mar, 2025
Changing shopping trends are likely to reshape this 2021 holiday season. 71% of Americans claimed in early August that their holiday traditions will change by up to 10 points. This impacts the way consumers will spend, travel, shop, and celebrate this season. And it is this change in the consumer behavior landscape that will pose a...
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