How to Use Chat Transcripts to Improve Customer Engagement
Chat transcripts store all the conversations taking place between a chat operator and a website visitor, making them a vital source of information.
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10 Best Live Chat Software for Customer Support in 2024 [In-Depth Review]
Every year, live chat software companies come with new features for customer support, and that one question comes into play – “What’s the best live chat software for this year?” Now, before you get bamboozled with all the twenties and thirties of options search engines throw at you, I’m going to make things easy. Not twenty…not...
How Live Chat on Your Website Can Maximize Conversion
Are you tired of burning cash on expensive marketing campaigns and advertisements? Live chat conversion can help your business generate qualified leads and boost sales without costing a fortune. If you are selling products on your online store, every visitor that lands on your website is a potential sale. But, if visitors are not able...
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How to Use Live Chat Software for Lead Generation
Do you often worry and feel confused about why you aren’t getting leads for your business? Well, this is something that can happen to a lot of business owners, even those who’ve been in the market for a decade or more. To generate more leads is a challenge for many, but only a few overcome...
How to Use Live Chat Software for Customer Onboarding
Is your business losing thousands of customers even after they have signed up for your products or services? We understand how painful it can be to see potential customers lose interest and eventually turn to your biggest rivals. So how do you turn your newly acquired users into highly engaged customers? Many businesses have shown...
How to Add Live Chat to Your Website for Free in Just 10 Minutes (Quick Guide)
If you are on this page, chances are you have made up your mind to add live chat to your website without any cost as a customer support and lead generation platform. And we must say, it’s going to be the best business decision of your life! Adding chat to your website can prove to...
Intercom VS. Zendesk: Which Live Chat Software is the Best?
What’s trending these days – Zendesk’s popularity or Intercom’s detailed features and services? What’s going to be your next pick – Intercom or Zendesk? Welcome to another blog post that helps you gauge which live chat solution is compatible with your customer support needs. And in this post, we will analyze two popular names in...
Top 11 Magento Live Chat Extensions in 2024
On the hunt for that perfect live chat extension for your Magento store? I get it. You want to chat with your customers like they’re right there with you, browsing through your products. Well, you’re in luck! I’ve done the legwork and picked out the best Magento live chat extensions out there. So, if you’re...
15 Free WordPress Live Chat Plugins for 2024
In today’s interconnected world, instant communication is key to retaining and satisfying customers and free live chat plugins for WordPress can help with just that. They enable real-time communication between website visitors and support teams, enhancing engagement and satisfaction. According to a Forrester report, 42% of US online adults said it was important for retailers...
How to Leverage Live Chat for Marketing
If 83% of live chatters had a great experience with an online brand in 2018, then you’ll surely experience this number to grow in the coming years! These numbers are indicative of how people landing on your website enjoy interacting with your business via live chat. Given how live chat has grown in terms of...