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Best Live Chat Software
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How to Choose the Best Live Chat Software
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Recent Articles

Last modified: September 6, 2024
What are Post Chat Surveys and How to Create Them?

What are Post Chat Surveys and How to Create Them?

Ping! 📲 “Please take a few seconds to fill out this post-chat survey form 📃 to help us serve you better.” Remember the time you interacted with a chat operator when ordering pizza or booking a hotel, and were greeted by a short survey right after? Yes, such post-chat surveys have become common tools to...
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Last modified: September 6, 2024
A Guide to Canned Responses for Live Chat Support in 2024

A Guide to Canned Responses for Live Chat Support in 2024

Did you know that a majority (66%) of adults feel that valuing their time is the most important thing a company can do to provide them with good online customer experience. Meeting that expectation can be challenging, especially for businesses with limited resources. That’s where canned responses come in as your secret weapon. These pre-written...
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Last modified: August 20, 2024
10 Best Live Chat For Law Firms in 2024

10 Best Live Chat For Law Firms in 2024

Live chat is a powerful tool for law firms to communicate with potential and existing clients, provide instant support, and generate more leads. But how do you choose the best live chat for your law firm? There are many factors to consider, such as the features, pricing, integrations, security, and customer service of each live...
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Last modified: September 6, 2024
Customer Service: What It Is, Why It Matters & the Top Trends in 2024

Customer Service: What It Is, Why It Matters & the Top Trends in 2024

Let’s face it —  customer service is hard.  You want to delight your customers, solve their problems, and meet their needs. But sometimes, things don’t go according to plan. Sometimes, you face challenges and end up with unhappy customers. And that can hurt your business in many ways.  You wonder: “How do I deal with...
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Last modified: September 6, 2024
Supercharge Your Website’s SEO & User Engagement With Live Chat

Supercharge Your Website’s SEO & User Engagement With Live Chat

Did you know 93% of online experiences begin with a search engine? Optimizing your website for search engines is, therefore, critical to drive organic traffic and enhance your online presence.  But what if you could take it a step further – attract more visitors and engage with them in real time, boosting user engagement and...
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Last modified: July 29, 2024
ProProfs Free Live Chat Software: Premium Features Now at Zero Cost!

ProProfs Free Live Chat Software: Premium Features Now at Zero Cost!

Like a busy marketplace, the internet is full of potential customers who are looking to buy what you sell. But how can you effectively grab their attention amidst the noise? This is where live chat comes in, allowing you to answer questions at the right time and grow your bottom line. But there is a...
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Last modified: September 6, 2024
Live Chat Support vs. Email Support: A Comparative Analysis

Live Chat Support vs. Email Support: A Comparative Analysis

Do you know that in 2022, customer experience quality for many brands declined by more than 19%? It was the highest decline in the past 17 years. Amidst such chaos, businesses are now more concerned than ever about delivering exceptional customer support using different support channels.  But the question is, which customer support medium reigns...
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Last modified: September 6, 2024
17 Best Live Chat Software for Startups in 2024 (Detailed List + Guide)

17 Best Live Chat Software for Startups in 2024 (Detailed List + Guide)

Picture this: You’re a startup founder juggling a million tasks. Your social media is a chaotic chatroom, emails pile up like unread newspapers, and website visitors vanish faster than a free Wi-Fi connection. Feeling overwhelmed? Here’s a lifesaver: live chat for startups.   As a customer service veteran, I’ve seen countless startups transform from chatroom chaos...
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Last modified: August 21, 2024
22 Free Live Chat Software for 2024 [In-Depth Comparison]

22 Free Live Chat Software for 2024 [In-Depth Comparison]

Want a free live chat software? Great!  Everyone wants one, but it all boils down to how to find one. But with every software vendor claiming their tool is the best, the task gets only tougher.  For example, some free live chat apps use AI chatbots to improve customer support, while others combine live chat...
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