What is an Omnichannel Chatbot & Why is it Important for your Business?
Did you know that Nike’s eCommerce sales skyrocketed by more than 30% of their overall business by focusing on omnichannel customer service strategies? So, what does that signal? Well, in today’s digital world, customers expect convenience and a seamless experience across all touchpoints. They might initiate a conversation on Facebook Messenger, switch to your website’s...