What are AI Sales Chatbots? Benefits, Future Trends, & Top Choices for Your Business

You’re browsing online for a new pair of shoes, and suddenly, a chatbot pops up with, “Need help finding the right fit?” Within seconds, it suggests styles, offers discounts, and makes your shopping experience delightful.

And that’s how sales chatbots make online shopping a joy!

These tireless bots are redefining customer interactions, offering instant support and personalized guidance throughout the buying journey. But what exactly are these digital marvels, and how can they revolutionize your business? In this blog, I’ll discuss everything about AI sales chatbots, their benefits, and future trends, along with the top chatbot choices to grow your business by leaps and bounds.

What is an AI Sales Chatbot?

An AI sales chatbot is a digital program powered by AI, designed to engage with customers, answer queries, and assist with the sales process. They can handle a wide range of tasks, such as answering product questions, providing recommendations, capturing leads, and even completing sales transactions.

AI sales chatbots can be integrated into websites, messaging apps, and social media platforms, allowing businesses to provide 24/7 support and engage with potential customers at any time. By automating these processes, they improve efficiency, reduce response times, and enhance the customer experience. 

Plus, AI chatbots can analyze customer behavior and personalize interactions, making the sales process more targeted and effective. Ultimately, they help businesses increase sales, improve customer satisfaction, and reduce the workload on human sales teams.

Here’s a closer look at the 10 best sales chatbots we’ll cover in this blog!

Spotlight on the Top 3 AI Sales Chatbots: A Quick Overview

Busy day ahead? Quickly explore my 3 top picks!

Option A: ProProfs Chat

ProProfs Chat has been an excellent solution for lead generation and sales. It offers ready-made chatbot templates for quick setup and pre-chat forms to ensure seamless interactions. Plus, its multilingual support and detailed analytics make it a powerful tool for businesses of all sizes.   

Option B: Ada

Ada is a powerful, no-code AI sales chatbot with an intuitive platform for building and managing chatbots. It supports seamless integrations with websites, email, and SMS to enhance sales and customer support. The tool ensures reliability, scalability, and efficiency for businesses looking to optimize customer interactions.

Option C: Hubspot

Drift is an AI-powered sales chatbot that offers personalized, human-like conversations for B2B businesses. It excels in real-time lead qualification and uses natural language processing to understand context. However, it may require a learning curve for teams new to AI systems.

List of Top 10 Sales Chatbots to Boost Your Business Growth

After testing several AI chatbot tools myself and gathering insights from industry experts, I’m excited to present the list of the 10 best sales chatbots to boost your sales strategy.

1. ProProfs Chat

Best for 24/7 Delightful Customer Support with AI Chatbots

I’ve been using ProProfs Chat for a couple of years now, and it’s proved to be the best solution for generating leads and boosting sales. What I love most is its ability to engage customers 24/7, even when my team is offline. The chatbot responds instantly, engaging leads and boosting sales until an agent steps in.

Setting up and customizing the chatbot is quite easy. With no coding required, I’ve been able to create workflows easily, adjust the chatbot’s responses, and ensure it matches our brand’s tone. The best thing is chatbot can be trained using your knowledge base and website data.

Plus, the bot handles basic questions and directs customers to the right resources, allowing our agents to focus on more complex issues. It’s a great tool for both boosting sales and providing excellent support around the clock.

What You May Like:

• Automatic chat routing to transfer chats to the appropriate agents
• Seamless transfer of chats to human agents when needed
• Canned responses to quickly address common customer queries

What You May Not Like:

• Lacks an on-premise version
• Dark user interface option is not available

Pricing: A Forever Free plan with all premium features is available for small teams. Paid plan starts from $19.99/user/month.

2. Zendesk

Best for Zendesk Users

Zendesk offers a robust suite of customer service tools, including AI-powered chatbots designed to improve sales and support interactions. Zendesk’s AI chatbot seamlessly integrates with its suite of customer support tools, making it ideal for existing Zendesk users.

A key strength of Zendesk’s AI chatbot is its ability to deliver precise answers from a vast knowledge base. The chatbot can be seamlessly integrated with various channels, such as your website, messaging apps, and social media platforms, ensuring a consistent customer experience across all touchpoints.

You can customize Zendesk’s AI chatbots to align with your brand’s tone for better engagement. Plus, with advanced analytics and reporting capabilities, you can track chatbot performance and identify areas for improvement, ensuring your sales and support efforts are always optimized.

What You May Like:

• Seamless handoff to transfer qualified leads to human agents when needed
• Answer bot to provide instant answers to common pre-sales questions
• Multilingual support to engage with potential customers in their native language

What You May Not Like:

• Setting up and customizing Zendesk chatbots can be complex
• Zendesk chatbots may sometimes struggle with complex conversations

Pricing: Starts at $19/agent/month.

3. Hubspot- Best for Conversational Lead Generation

I used HubSpot’s AI sales chatbot for a couple of months, and it was a great experience. The chatbot made lead qualification, meeting scheduling, and follow-ups incredibly simple, saving my team a lot of time. It really helped improve our efficiency and kept things running smoothly.

For businesses focused on lead generation, HubSpot’s chatbot is a powerful tool for driving sales. It captures visitor information and helps convert them into qualified leads without manual intervention. Whether sharing product details or automating follow-ups, it handles everything flawlessly.

The reporting features were another highlight for me. I could easily track the chatbot’s performance and use the insights to tweak our strategies. In my opinion, it’s a reliable tool for automating sales and driving better results.

What You May Like:

• Meeting scheduling to enable automated scheduling of meetings
• Ticket creation to convert chats into support tickets
• Customizable workflows to tailor chat responses to customer needs

What You May Not Like:

• Advanced workflows may require technical expertise
• Best performance relies on using HubSpot CRM

Pricing: Starts at $15/seat/month.

4. Ada – Best for Omnichannel Customer Support Automation

Ada is a great option for an AI sales chatbot, especially because it offers an intuitive, no-code platform. I appreciate how easy it is to build and manage chatbots without needing any technical skills. Its Reasoning Engine™ allows the chatbot to handle intelligent, context-aware conversations that improve over time.

What really impressed me is Ada’s ability to integrate with various channels like websites, email, and SMS. This makes it super versatile for businesses wanting to streamline their sales process and engage with customers across multiple platforms.

I also love how Ada automates tasks, saving a ton of time and effort while delivering personalized experiences. It’s perfect for scaling customer support without losing that human touch, and the platform’s security and compliance make it reliable for enterprise-level businesses.

What You May Like:

• Reasoning Engine™ to handle complex queries intelligently
• No-code interface to easily build and manage chatbots.
• AI-driven Insights to continuously optimize chatbot performance

What You May Not Like:

• Not ideal for voice-based interactions
• Limited multilingual support

Pricing: Custom pricing.   

5. ChatLab – Best for Live chat Transition

I found ChatLab to be a highly effective AI sales chatbot for boosting website interactions. Its integration is smooth, and the setup process is incredibly simple—no coding required. In just minutes, you can have a fully functional chatbot on your website, ready to engage visitors and improve their experience right from the start.

Another major feature is its live chat transition, allowing the chatbot to hand over conversations to human agents when needed smoothly. This combines AI and human support to address customer concerns efficiently, improving the overall experience.

Plus, ChatLab’s customization options allow businesses to fully brand their chatbot, making it an extension of their company’s identity. Users can adjust avatars, colors, and even the chatbot’s behavior, providing a tailored experience that aligns with their branding​.

What You May Like:

• Live chat transition to seamlessly hand over to human agents.
• Customization options to personalize chatbot appearance and behavior.
• Custom AI API actions to Integrate with backend systems via API​

What You May Not Like:

• Limited integration with other platforms
• Requires manual input to improve responses

Pricing: Starts at $18/month.

6. Intercom – Best for Mobile Chatbots

Intercom’s AI chatbot feels like having an extra team member dedicated to making sales conversations smoother. With its “Fin AI Copilot,” it not only answers customer questions instantly but also adapts to their unique needs using your business data. Intercom leads the way in providing mobile chatbots that ensure smooth communication across devices.

I like how seamlessly it integrates with your sales flow. Whether it’s customizing responses, automating follow-ups, or engaging customers across platforms like WhatsApp or email, it makes interactions consistent and impactful. Its multilingual abilities are exceptional too.

Intercom doesn’t just stop at conversations; it helps you grow. Its insights into customer queries and performance empower you to refine strategies and enhance service. It’s not just a tool; it’s like having a smart sales assistant always ready to help​.

What You May Like:

• AI ticket autofill to simplify and speed up ticket resolution
• Automated answers to handle repetitive queries efficiently
• Behavioral targeting to tailor responses based on user actions

What You May Not Like:

• Many advanced features and integrations often come as costly add-ons​
• Being a cloud-based platform, it doesn’t provide offline capabilities

Pricing: Starts at $29/seat/month.

7. Drift – Best for Real-time Lead Qualification

Drift offers an AI-powered sales chatbot that focuses on providing a seamless and personalized experience for B2B businesses. Its key feature is its ability to engage visitors with human-like conversations. The platform is designed for speed and ease, and it can handle up to 60+ pre-built conversation topics right out of the box​

With Drift, lead qualification happens in real-time, helping sales teams prioritize high-quality prospects. Its AI-powered capabilities ensure no lead is overlooked. The chatbot learns your business’s tone and context, improving the interaction with visitors over time. 

While Drift offers a user-friendly interface, beginners may need time to fully harness its advanced features, particularly if they’re new to AI or chat tools.

What You May Like:

• Lead routing to route qualified leads to the right team member instantly​
• AI-Powered playbooks to automate sales workflows based on customer intent
• Automated meeting scheduling to automatically schedule calls and demos with prospects​

What You May Not Like:

• Users report issues syncing with other tools like CRMs or calendars
• Smaller businesses may find the extensive features unnecessary​

Pricing: Contact the sales team.

8. Crisp – Best for Creating Engaging Dialogues With Cutting-Edge Chatbot Technology

                                                       Image Source: Crisp

A friend of mine recently used Crisp as their AI sales chatbot, and their experience was positive. They appreciated how it streamlined customer interactions, especially through personalized, automated conversations. The ability to qualify leads and handle basic queries efficiently saved a lot of time for their sales team.

I’m impressed by Crisp’s ability to use AI for personalized conversations, enabling businesses to engage prospects with human-like interactions. It also automates tasks like qualifying leads, scheduling meetings, and answering frequently asked questions.

However, a potential downside is its reliance on pre-defined workflows, which may limit flexibility for businesses with unique or evolving needs. Despite this, Crisp remains a solid option for most sales teams.

What You May Like:

• Shared inbox to manage all conversations from one central platform
• Analytics dashboard to track key metrics and measure chatbot performance
• Product recommendations to suggest relevant items

What You May Not Like:

• Performance may be affected by slow internet speeds
• Analytics options are not as robust as some competitors

Pricing: Starts at $95/month. 

9. Aivo – Best for Creating Automated Conversational Journeys

I’ve heard a lot of positive feedback about Aivo, especially from companies who use it to automate and refine their customer interactions. Its seamless integration with channels like WhatsApp and Instagram allows businesses to meet customers where they already are, streamlining the entire process​

What really caught my attention was how Aivo uses generative AI to create personalized conversations. It ensures that each interaction feels relevant and timely, offering a truly tailored experience. I’ve seen it work wonders in industries like banking and retail, where understanding customer needs is key.

Aivo’s reporting and analytics features are also beneficial for businesses. They give businesses a complete view of customer interactions, making it easier to track engagement, fine-tune processes, and improve overall service. 

What You May Like:

• Proactive notifications to send personalized messages to engage users​
• Transactional conversations to facilitate secure transactions within the chat​
• Sales automation to handle product communication and upselling​

What You May Not Like:

• Initial setup may require technical knowledge
• Pricing can be expensive for startups or small companies

Pricing: Contact the sales team. 

10. Chatfuel – Best for Building Facebook Messenger Bots

Chatfuel is a top choice for businesses looking to build Facebook Messenger bots quickly and effectively. It’s beginner-friendly, offering a no-code platform that simplifies bot creation while catering to both small and large businesses. Its user-friendly interface makes designing sales-focused conversations effortless.

One of Chatfuel’s key strengths is its ability to automate lead generation and customer engagement. It integrates with tools like Shopify and Google Sheets, making it easy to manage sales workflows and sync data. Plus, its AI-powered chatbots offer personalized responses that boost customer satisfaction.

However, Chatfuel’s primary focus on Facebook Messenger might limit its use for businesses looking for multi-channel support. Despite this, it remains a robust solution for those targeting Messenger audiences, offering seamless automation and enhanced customer experiences.

What You May Like:

• Broadcasting tools to send updates and promotions to users
• No-code bot builder to allow easy bot creation without coding
• Multi-language support to engage customers in various languages

What You May Not Like:

• Does not support voice-based interactions
• Building complex bots requires time and patience

Pricing: Starts at $12.04/month. 

How Can AI Chatbot Drive Sales for Your Business?

AI chatbots are transforming how businesses engage with customers and drive sales. Here are five ways they can help boost your sales and streamline your sales process:

1. 24/7 Customer Engagement

AI chatbots ensure your business remains accessible to customers around the clock, regardless of time zones or working hours. They respond instantly to customer inquiries, offering product information, resolving doubts, and assisting in decision-making processes. 

This constant availability not only enhances customer satisfaction but also reduces the chances of missing out on potential sales opportunities during non-business hours. By being always on, chatbots build trust and ensure that customers can rely on your business whenever they need support.

2. Lead Qualification

Chatbots can efficiently qualify leads by engaging prospects in meaningful conversations and gathering essential information such as preferences, budgets, and timelines. They use this data to assess the potential of each lead, filtering out less interested prospects and passing high-quality leads to the sales team. 

This targeted approach saves valuable time and resources, allowing your team to focus on leads with the highest likelihood of conversion. It ensures a more productive sales process and a higher return on investment.

3. Personalized Recommendations

AI chatbots analyze user behavior, browsing patterns, and previous interactions to provide highly personalized product or service recommendations. For example, if a customer frequently searches for specific items or categories, the chatbot can suggest similar products or bundled deals that align with their preferences. 

This level of customization not only creates a more engaging shopping experience but also significantly increases the chances of making a sale. Customers feel valued and understood, which strengthens their loyalty to your brand.

4. Automated Follow-Ups

Chatbots excel at sending timely, automated follow-ups to keep customers engaged and drive sales. They can remind customers about abandoned carts, inform them of restocked products, or share exclusive promotional offers based on their browsing history. 

For instance, a chatbot might send a personalized message saying, “We noticed you left an item in your cart. Complete your purchase now and enjoy a 10% discount!” These proactive measures encourage customers to take action, turning potential interest into confirmed sales.

5. Streamlined Sales Funnel

AI chatbots simplify and optimize the sales funnel by guiding customers through every stage of their journey. From answering initial inquiries to assisting with product comparisons and facilitating checkout, they ensure a seamless experience.

For example, a chatbot can help customers choose between two products by providing side-by-side comparisons and customer reviews. By addressing concerns promptly and reducing friction in the buying process, chatbots help minimize cart abandonment and maximize conversions.

What Are the Best Practices for Choosing an AI Chatbot for Your Business?

When selecting a sales chatbot for your website, it’s essential to consider several factors to ensure it aligns with your goals and enhances customer interactions. Here are some best practices to guide you in making the best choice:

Define Your Business Goals

Start by identifying what you aim to achieve with the chatbot. Whether it’s lead generation, customer support, or sales, a clear understanding of your goals ensures the chatbot aligns with your needs. For instance, a sales-focused chatbot should have features like upselling suggestions, while a customer support chatbot may require advanced troubleshooting capabilities. Clearly defined objectives will also help you measure success and ensure your chatbot contributes to your bottom line.

Prioritize User-Friendly Design

Opt for a chatbot that is easy to set up and manage, even without technical expertise. Look for intuitive interfaces, drag-and-drop builders, and pre-built templates. This ensures your team can quickly deploy and update the chatbot without heavy reliance on IT support.

A user-friendly design also reduces the learning curve, allowing your team to focus on engaging with customers rather than on technical complexities.

Evaluate Natural Language Processing (NLP) Capabilities

The chatbot should understand and respond to customer queries accurately. Advanced NLP ensures the bot can handle various tones, languages, and complex questions. Test its ability to comprehend user intent and respond contextually to provide seamless conversations. 

A chatbot with advanced NLP can handle a broader range of queries, providing a more natural and personalized experience that increases customer satisfaction and engagement.

Check Integration Options

A good chatbot integrates smoothly with your existing systems, like CRM, help desk, or marketing tools. This enables data sharing, personalized responses, and streamlined workflows. Ensure the chatbot supports your preferred platforms to avoid compatibility issues later. 

Integration with other tools can also help automate follow-up tasks, manage customer data more efficiently, and enable better tracking of performance metrics, driving continuous improvement.

Focus on Scalability and Customization

Choose a chatbot that grows with your business. It should handle increasing interactions as your customer base expands. Also, ensure it allows customization to reflect your brand’s voice, appearance, and functionality for a personalized user experience. 

As your business grows, the chatbot should be adaptable to new needs, ensuring it remains relevant and continues to provide value over time without requiring a complete redesign.

Analyze Security and Privacy Measures

Protecting customer data is crucial. Verify the chatbot complies with relevant data protection regulations like GDPR or HIPAA. Features like encryption, regular audits, and data anonymization can ensure robust security and build customer trust. Ensuring your chatbot adheres to these standards will mitigate risks and protect your business’s reputation.

By following these practices, you can select an AI chatbot that not only meets your current needs but also adapts to future business challenges.

How to Integrate ProProfs Chat AI Sales Chatbot Into Your Website

Integrating ProProfs Chat into your website is an easy process that can be accomplished in a few simple steps. Here’s how to integrate ProProfs Chat into your website:

Step 1: Begin the Bot Creation Process

• From your dashboard, select Bots.
• Select “+Create New Bot” button and click on “Using AI” from the dropdown menu.

Here, you’ll need to supply the data that your bot will use to learn and engage with users.

Step 2: Set Up Your Bot with Data

You have two ways to configure your bot:

URL: The first option is to use your website or knowledge base URL. Simply enter your Website URL, and ProProfs Chat’s AI will scan it to extract important details like FAQs, product information, and contact details.

Text: The second method is to manually enter text, allowing you to add instructions, policies, support ticket responses, help manuals, or any specific knowledge documents you’d like the bot to use.

Once you’ve selected your preferred data source method and provided the required information, click “Process Data” to continue.

Here’s how the website data will appear once it’s processed successfully.

You can click on the edit icon to edit the processed data.

All the key information from your website is now neatly arranged and ready for your bot to use. ProProfs AI automatically converts your website data into relevant questions and answers, empowering the bot to respond to customer inquiries. Your AI chatbot is trained and set to chat!

Step 3: Click on “Preview” to see your bot in action.

You can ask it a simple question to see how effectively a sales chatbot responds.

What Are the Future Trends in AI Sales Chatbots?

The future of AI sales chatbots is promising, with rapid advancements in technology driving innovation in customer engagement and sales processes. Here are some key trends to watch for:

1. Increased Personalization

AI sales chatbots will continue to evolve in delivering highly personalized experiences. By analyzing customer data and past interactions, chatbots will be able to predict customer preferences and offer tailored product recommendations. These bots will deliver more human-like, contextual conversations, creating a unique experience for every user.

2. Seamless Multi-Channel Integration

The future of AI chatbots will see greater integration across multiple channels, including websites, social media, messaging apps, and even voice assistants. This will allow sales chatbots to provide consistent and uninterrupted conversations, ensuring a seamless experience regardless of where the customer interacts with the brand.

3. Enhanced Emotional Intelligence

AI chatbots are expected to become more emotionally intelligent, recognizing and responding to customer emotions in real-time. By analyzing language patterns and tone, chatbots can adjust their responses accordingly, building rapport with customers and improving satisfaction. This will make interactions feel more empathetic and authentic.

4. Voice-Based Interactions

With the increasing popularity of voice assistants like Alexa and Siri, AI sales chatbots will integrate voice recognition technology. This shift will allow customers to engage with chatbots using voice commands, making it easier and more natural to make inquiries, request product recommendations, or complete transactions.

5. Proactive Engagement

AI chatbots will move beyond responding to customer inquiries and start proactively engaging with customers. By analyzing browsing behavior and purchase patterns, chatbots will reach out to customers with personalized offers or reminders about products they’ve shown interest in, enhancing sales opportunities and customer retention.

6. AI-Powered Analytics for Better Insights

Future AI sales chatbots will become smarter by leveraging advanced analytics to analyze customer interactions. This data will provide valuable insights into customer preferences, pain points, and trends, enabling businesses to refine their sales strategies, optimize customer journeys, and improve overall sales performance.

7. Integration with Advanced Technologies

AI chatbots will be integrated with cutting-edge technologies like Augmented Reality (AR) and Virtual Reality (VR). This will allow customers to virtually try products, see demos, or visualize purchases in real-time, enhancing the overall shopping experience and improving conversion rates.

These future trends will shape the evolution of AI sales chatbots, making them even more powerful tools for boosting sales, improving customer experience, and driving business growth.

Drive Effortless Sales With the Best Sales Chatbot!

Sales chatbots are AI-powered tools that automate customer interactions, drive sales, and enhance customer service by offering personalized recommendations and support. They help businesses streamline lead generation and improve efficiency.

To fully leverage sales chatbot benefits, focus on clear goals, ease of integration, and user-friendly design. Prioritize personalization, scalability, and data security to finalize the right tool for your business.

If you ask me which is the best sales chatbot, I would recommend ProProfs Chat. It combines powerful features like AI chatbot training, canned responses, intelligent chat routing, and seamless integrations to improve customer engagement, drive conversions, and help grow your business effortlessly.

Learn More About AI Sales Chatbots: FAQs

Are AI chatbots really helpful in increasing sales?

Yes, AI chatbots are highly effective in increasing sales. They automate customer interactions, provide instant responses, and offer personalized recommendations, which help engage customers, nurture leads, and close deals faster. By streamlining sales processes and providing 24/7 support, AI chatbots significantly boost conversion rates and enhance customer satisfaction.

How can sales chatbots improve lead conversion rates?

Sales chatbots can improve lead conversion rates by engaging visitors in real-time, answering questions, and providing personalized recommendations. They help qualify leads by collecting information, guiding them through the sales funnel, and automatically routing them to the right sales team when necessary. This increases efficiency and ensures no lead is neglected, resulting in higher conversions.

Are sales chatbot tools worth the investment for startups?

Yes, sales chatbot tools are worth the investment for startups. They help automate repetitive tasks, streamline lead generation, and provide 24/7 support, all of which are crucial for small businesses with limited resources. By improving customer engagement, reducing response times, and enhancing conversions, sales chatbots can provide a significant return on investment, helping startups grow and scale efficiently.