Jason Grills

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Jason Grills

Customer Service Expert |
Jason Grills is a well-known expert in the customer service sphere. His experience extends across multiple industries, where his technologically savvy solutions have reformed the interaction capabilities and operational efficiency of support teams. Countless businesses have benefited from his expertise, implementing his strategies to revolutionize their customer service strategies. Over his 12+ years in the field, Jason has developed a deep-rooted understanding of customer service landscapes.

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Articles by Jason Grills

21 Essential Chatbot Terms & Vocabulary You Should Know in 2025

21 Essential Chatbot Terms & Vocabulary You Should Know in 2025

Chatbots are becoming increasingly common in our daily lives, but how much do you really know about these virtual assistants?  If terms like “machine learning” and “conversational AI” leave you scratching your head, you’re not alone! Whether you’re a newbie or experienced in the chatbot world, these chatbot terminologies are crucial for a smoother implementation...
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