Last modified: July 29, 2024
Unlocking Business Success: The Importance of Customer Feedback

Unlocking Business Success: The Importance of Customer Feedback

Understanding and meeting customer needs is paramount in today’s business landscape. But how do you figure out what your customers want and need? Well, that’s where customer feedback comes into play. It’s like getting a sneak peek into your customers’ thoughts about your brand, experience, and offerings. If you’re not sold on the importance of...
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Last modified: July 22, 2024
12 Channels to Capture Customer Feedback

12 Channels to Capture Customer Feedback

Did you know that buyers read an average of at least 40 online reviews before believing in a business’s star rating? That’s not all. Buyers also post questions on different customer feedback channels like Quora or Reddit to know more about your services or in case they have doubts and want an unbiased response. And...
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Last modified: August 26, 2024
Chat Rating: Best Way to Get Customer Feedback

Chat Rating: Best Way to Get Customer Feedback

“Your Most Unhappy Customers are Your Greatest Source of Learning”Bill Gates The quality of customer service determines the future of any business, no matter the size. When customers are happy with your service, they become repeat buyers and join your “loyal” tribe. Angry and agitated customers, on the other hand, are unhappy customers who most...
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Last modified: September 17, 2024
How to Get Started With Banking Chatbots: A Detailed Guide for 2024

How to Get Started With Banking Chatbots: A Detailed Guide for 2024

Imagine if banking was as easy as texting—thanks to banking chatbots, it is! These smart assistants are changing how banks interact with customers. Banking chatbots tackle everyday tasks, answer questions, and offer support around the clock. Plus, they make complex banking tasks simpler and refine customer service.  Whether customers need help with transactions or account...
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Last modified: September 16, 2024
Multilingual Chatbot Guide: Break Language Barriers & Delight Global Customers

Multilingual Chatbot Guide: Break Language Barriers & Delight Global Customers

A multilingual chatbot is more than just a luxury—it’s a necessity in today’s global market! Nowadays, businesses are tapping into the power of multilingual chatbots to take customer interactions to a whole new level. In fact, a recent survey states that 69% of customers prefer chatbots that provide instant multi-language support, reflecting the growing demand...
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Last modified: September 6, 2024
Top 10 Botsify Alternatives to Consider in 2024

Top 10 Botsify Alternatives to Consider in 2024

With each new leap in live chat and chatbot technology, sticking to one solution might limit your potential.  If you have outgrown Botsify, you may require a chatbot solution that offers more flexibility, advanced features, or simply a different approach. In this blog, I will unveil the top Botsify alternatives, each bringing its unique strengths...
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Last modified: September 6, 2024
White Label Chatbots – Know the Benefits, Features & Tools

White Label Chatbots – Know the Benefits, Features & Tools

Outstanding customer service sets you apart, and today’s business owners have the perfect tool to deliver it: White-Label Chatbot! Now, you must be wondering what’s so special about it. Well, a white-label AI chatbot allows you to integrate advanced automation while keeping your branding front and center. So, why delay? Let’s quickly explore how this...
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Last modified: September 6, 2024
What are Post Chat Surveys and How to Create Them?

What are Post Chat Surveys and How to Create Them?

Ping! 📲 “Please take a few seconds to fill out this post-chat survey form 📃 to help us serve you better.” Remember the time you interacted with a chat operator when ordering pizza or booking a hotel, and were greeted by a short survey right after? Yes, such post-chat surveys have become common tools to...
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Last modified: September 6, 2024
11 Kommunicate Alternatives for Customer Support Automation in 2024

11 Kommunicate Alternatives for Customer Support Automation in 2024

Kommunicate is a popular platform well known for its AI-powered customer support automation capabilities – thanks to its live chat and chatbot tools. But if you’re like me, wondering whether there are some other options that offer almost similar features… well, you chose the right blog to start with. As someone who has used several...
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