ProProfs Live Chat Software Blog

Featured

How to Use Live Chat Software for Lead Generation

Do you often worry and feel confused about why you aren’t getting leads for your business? Well, this is something that can happen to a lot of business owners, even those who’ve been in the market for a decade or more. To generate more leads is a challenge for many, but only a few overcome...

21 Essential Chatbot Terms & Vocabulary You Should Know in 2025

Chatbots are becoming increasingly common in our daily lives, but how much do you really know about these virtual assistants? If terms like “machine learning” and “conversational AI” leave you scratching your head, you’re not alone! Whether you’re a newbie or experienced in the chatbot world, these chatbot terminologies are crucial for a smoother implementation...

AI Chatbots in Customer Experience: Benefits, Future Prospects & Examples

Think about the last time you needed help online and got an immediate response—chances are, it was an AI chatbot. AI chatbots in customer experience are changing the way businesses engage with customers, offering fast and accurate support round the clock. By automating common inquiries, they free up human agents for more complex issues, ensuring...

AI Chatbot Security: Key Risks, Essential Checklist & Action Plan (2025)

You’re chatting with a bot, sharing personal details, and suddenly you think—how safe is this conversation? It’s a question we all should ask. After all, chatbot security is critical as these digital assistants handle sensitive details like passwords, credit card numbers, and personal data. So, how do we make sure our chats stay private and...

What is Chatbot Testing? Types, KPIs & Best Practices to Know

Imagine you’re browsing a website, and a chatbot pops up to help. But the moment you start typing, it either fumbles your request or goes silent. Frustrating, right? That’s exactly the problem chatbot testing solves. By thoroughly testing your chatbot, you can ensure it functions smoothly, delivers relevant responses, and provides a seamless user experience....

What is a Chatbot Persona? Importance, Examples & How to Build One

When customers interact with your chatbot, do they feel like they are talking to a robot rather than a helpful assistant? This can be a frustrating experience for both the customer and you. However, the good news is that it doesn’t have to be that way! A chatbot persona is the solution to making online...

Top 6 Free Chatbot Templates to Boost Communication, Support & Conversions

Chatbots aren’t just tools—they’re your brand’s first impression, engagement powerhouse, and customer connection hub. Building one from scratch? Nah, that’s old school! Instead, why not take advantage of chatbot templates? These ready-to-use, customizable solutions make interactions smooth, professional, and impactful. With the right template, you can handle inquiries, boost satisfaction, and drive conversions with ease....

Chatbot UI Examples: 8 Inspiring Designs for Seamless Customer Interactions

The rise of chatbots has reshaped our digital interaction. Yet, the effectiveness of these bots hinges on one critical element: the user interface (UI). A chatbot’s UI shapes the entire conversation flow, making it either smooth and engaging or clunky and frustrating. Designing an effective chatbot User Interface requires a delicate balance of aesthetics, functionality,...

11 Best ChatBot Alternatives to Drive Sales & Improve Support in 2025

ChatBot is a popular name in customer communication, but it’s not always the perfect fit. Maybe its pricing tiers have you feeling boxed in, its features aren’t quite aligning with your needs, or perhaps you’re just curious about what else is out there. Whatever your reason for seeking a ChatBot alternative, you’ve landed in the...

Top 6 Appointment Scheduling Chatbots to Streamline Your Booking Process in 2025

“Sorry, we’re closed!” No business wants to utter this phrase, yet traditional hours can restrict your reach and availability. What if you could turn every moment into an opportunity, capturing leads and bookings around the clock? Appointment scheduling chatbots make this a reality! By automating the booking process, these intelligent assistants eliminate the frustration of...

10 Best Live Chat Triggers That Drive Conversions & Boost User Experience

What if you could skyrocket your conversion rates with just a few strategic tweaks? With live chat triggers, you can do just that! These automated prompts act like virtual salespeople, engaging visitors at precisely the right moment to offer support, answer questions, and guide them towards conversion. In this guide, we will take a look...

Customer Support

Popular Articles