ProProfs Live Chat Advisory Board

Meet the visionaries upholding our review standards

The Advisory Board at ProProfs Live Chat shares our mission of offering practical, innovative solutions to support businesses and individuals in achieving success. Our esteemed group of subject matter experts (SMEs) includes leaders in modern technology, software experts, customer support specialists, and educators from various disciplines.

This multidisciplinary team offers a wealth of experience in SaaS, ensuring that our advice is built on solid knowledge and industry best practices.

Our experts focus on providing valuable insights and content to help businesses excel in utilizing our suite of products. Their collective expertise is instrumental in guiding businesses to streamline processes, improve employee engagement, and create outstanding customer experiences.

Advisory Board Members

Sameer Bhatia

Founder and CEO - ProProfs

Sameer Bhatia is the Founder and Chief Executive Officer of ProProfs.com. He believes that software should make you happy and is driven to create a 100-year company that delivers delightfully smart software with awesome support. His favorite word is 'delight,' and he dislikes the term 'customer satisfaction,' as he believes that "satisfaction" is a low bar and users must get nothing less than a delightful experience at ProProfs. Sameer holds a Masters in Computer Science from the University of Southern California (USC). He lives in Santa Monica with his wife & two daughters.

Babu Jayaram

Head of Customer Success - ProProfs

Babu Jayaram, a seasoned customer support expert with over 20 years of industry experience, serves as a key member of the ProProfs Live Chat Advisory Board. With a specialized focus on live support, human support, and prospect engagement, Babu has enhanced customer experiences and driven business success. Babu also lends his expertise to the review of technical content on the ProProfs blog, ensuring accuracy and reliability for the audience.

Lucas Clark

Customer Support Expert

Lucas Clark is a customer support expert with over 25 years of experience, known for his deep understanding of customer experience (CX) and his ability to lead installation and support teams with precision, ensuring seamless operations and exceptional service quality. As the Director of Customer Service Delivery at Westman Communications Group, Lucas drives teams to deliver outstanding customer experiences. With a strong background in telecommunications, he is committed to ensuring every customer interaction is positive, efficient, and reliable. His hands-on approach and extensive industry knowledge make him a trusted leader in customer service.

ProProfs Editorial Review Process

At ProProfs, we've devised a meticulous process to ensure that every insight we offer stands up to the highest standards of industry expertise. Upon creation, the content undergoes review by our Advisory Board, a group of trailblazing technology specialists.

Each content piece is systematically assigned to a subject matter expert possessing comprehensive knowledge in a specific area aligned with the content's focus. This approach assures that the guidance is accurate and addresses contemporary business complexities and opportunities.

Once the content meets the stringent standards set by our Advisory Board, it is stamped with "Approved By," attributing the expert. This mark attests to the content's quality, precision, and relevance. When you see this label, you can trust the insights you're receiving.

By adhering to this process, ProProfs Live Chat remains committed to supporting your business journey, delivering insights that are both useful and backed by experts.

Check out our detailed Editorial Process.